Configure an SMTP server connection

Use these settings to determine how Dynatrace delivers email notifications, reports, and other communications to users and administrators.

1. In the Dynatrace menu, go to Settings.
2. Expand Emails and select SMTP server to display the Configure SMTP server page.
3. Start by selecting how you want email to be delivered.
   • SMTP server with Mission Control fallback (default setting)
     Select this to have an SMTP server deliver email but to use Mission Control as a fallback delivery method.
     • As long as your SMTP server is available, your SMTP configuration controls how email is sent (mail server, connection security, etc.).
     • If your SMTP server becomes unavailable, Mission Control delivers your email with sending address noreply@dynatrace-managed.com.
   • SMTP server
     Select this to have an SMTP server deliver email (with no fallback delivery method).
     • Your SMTP configuration controls how your email is sent (mail server, connection security, etc).
     • If your SMTP server becomes unavailable, your email won't be sent.
   • Mission Control
     Select this to have Mission Control send all email.
     • All SMTP server configuration steps described below are unavailable because there is no SMTP server configuration for you to do. Dynatrace takes care of everything for you.
     • The sending address is noreply@dynatrace-managed.com.
4. Set Connection security to the security protocol you want to use for your SMTP server. The default is No encryption on port 25.
   • If you change Connection security, the Port setting automatically changes to match the standard port number for that protocol (see the default port numbers below).
   • If you manually change the Port number, your preference is remembered and changing the Connection security protocol won't automatically change the Port number.
   • No encryption: Not secure. Default port: 25.
     Send email unencrypted. Use this option only if the SMTP server supports no other option.
   • SSL/TLS required: Secure. Default port: 465.
     • If an SSL/TLS connection can be established, send encrypted email using SSL/TLS.
     • If an SSL/TLS connection can't be established, don't send email.
   • STARTTLS optional: Not secure. Default port: 587.
     • If a STARTTLS connection can be established, send encrypted email using STARTTLS.
     • If a STARTTLS connection can't be established, send email without encryption.
   • STARTTLS required: Secure. Default port: 587.
     • If a STARTTLS connection can be established, send encrypted email using STARTTLS.
     • If a STARTTLS connection can't be established, don't send email.
5. Set Mail server to the address of the SMTP mail server.
6. Set Port to the port number of the SMTP mail server. See Connection security above for related details.
7. Set Username and Password if the server requires authentication.
8. Set Sender email address to the address that should be displayed as the sender's email address.
9. Set Email test address to the address where you want to send test messages.
10. Select Send test message to verify your SMTP configuration by sending a test message to Email test address.
    • After a moment, a Sending succeeded status message is displayed if sending worked.
    • Check the inbox of the Email test address account to make sure it received a "Dynatrace Managed: Mail server setup" message with the expected sender email address.
11. Select Save changes when the configuration is correct.