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Data privacy and security

Privacy laws around the globe are improving the protection of personal data in response to an evolving technology landscape, increased globalization, and complex international data flows. Companies are held accountable for transparency, fairness, and accuracy in how they collect, store, use, and protect personal data.

At Dynatrace, we take our responsibility to safeguard your data seriously. Have a look at the following resources to understand how your organization can maximize data protection provided by Dynatrace.

Data privacy overview

Dynatrace policies in Trust Center
Data protection at Dynatrace
Personal data captured by Dynatrace
Levels of data protection

Data security

  • Data security controls
  • Secure development controls
  • Report a security-related concern

Environment-wide settings

Configure environment-wide data privacy settings
Manage user groups and permissions
Define request attribute rules
Mark request attributes as confidential
Manage audit logs
Cookies
Data retention periods
Adaptive Data Retention

Real User Monitoring

Configure data privacy settings for web applications
Configure data privacy settings for mobile applications
Define URL cleanup rules
Create custom user action names for web applications
Personal data captured for RUM
Data retention periods
Detection of IP addresses, geolocations, and user agents
Firewall constraints for RUM
User privacy for iOS
Data safety form for Android

Session Replay

Configure Session Replay for web applications
Mask sensitive data for Session Replay on iOS
Mask sensitive data for Session Replay on Android
Personal data captured for Session Replay
Data retention periods

Data privacy APIs

Data privacy API
Anonymization API
Audit logs API

Dynatrace Managed

  • Data privacy and exchange in Managed deployments
  • Monitored technologies and feature usage
  • How does Mission Control pro-active support work?

Log Monitoring

Log Management and Analytics powered by Grail

Sensitive log data masking on source with OneAgent
Sensitive data masking on write (during ingest) with Log Processing
Log buckets and retention
Personal data captured for Log Monitoring

Log Monitoring Classic

Sensitive log data masking with OneAgent
Sensitive data masking on write (during ingest) with Log Processing
Management zones and ingested log data (Logs Classic)
Personal data captured for Log Monitoring

If you have a security-related concern, write to us at security@dynatrace.com so that we can look into the details and work with you on a resolution.

For data-privacy concerns, write to privacy@dynatrace.com.