How do I push problem notifications to third-party systems?

Dynatrace offers several out-of-the-box integrations that enable you to automatically push problem notifications to your preferred third-party incident management or ChatOps service. Open problems are continuously updated based on evolving impact and correlating events. To avoid notification spam, problem notifications are only pushed to third-party systems when problems are initially detected and when they are ultimately resolved. All out-of-the-box integrations group around three major categories:

  • Incident management systems - These systems help organizations manage large amounts of incidents across multiple teams. Incident management systems offer features such as incident-notification tracking, escalation-level definition, and on-duty schedules. Typically, incident management systems offer a wide range of notification channels, such as call centers, pagers, and mobile push notifications. Dynatrace offers out-of-the-box integrations for the three major incident management systems: OpsGenie integration, VictorsOps integration, PagerDuty integration, and Atlassian JIRA integration.

  • ChatOps systems - Today, chat systems are widely used by DevOps teams to triage incoming issues, discuss follow-up actions, and to archive lessons learned. Dynatrace offers out-of-the-box integrations for popular ChatOps systems such as Slack and HipChat.

  • Enterprise service management systems - Enterprise service management systems are widely used by large enterprises to organize all types of IT and non-IT related services and resources. These systems are used by companies to organize their IT services according to global standards, such as ITIL (Information Technology Infrastructure Library). All hardware and software service related incidents are tracked and trigger workflows. Dynatrace offers a certified integration with ServiceNow, the most popular SaaS enterprise service management system.

Custom integrations

If Dynatrace doesn’t yet offer an out-of-the-box integration for your specific system, you can either set up email integration or web hook integration.

To set up a third party problem notification integration, navigate to Dynatrace > Settings > Integration > Problem notifications