Issue-tracking integration

To get statistics about release issues for your monitored entities and configure dynamic queries, you can integrate your issue-tracking system with Dynatrace.

Supported integrations

Dynatrace currently supports integration with

  • Jira on-premises
  • Jira cloud
  • GitHub
  • GitLab
  • ServiceNow

Integrate your issue-tracking system

To integrate your issue-tracking system

  1. In the Dynatrace menu, go to Cloud Automation > Releases and select Configure in the Tracked issues section.
  2. On the Issue-tracking for releases page, select Add issue-tracking query.
  3. Enter the information required (Issue label, Issue query, Issue type, Issue-tracking system, Target URL, Username, and Password or Token).
  4. If there are configuration errors, an error message will be displayed at the bottom of the page (Please resolve errors before saving...). Select Show errors to view the configuration errors (marked in red).
  5. optional Select Check configuration to check connectivity between Dynatrace and the issue-tracking system.
  6. Select Save changes to save your configuration.

Issue query

In the Issue query field, you can specify queries with placeholders that are resolved at runtime (for dynamic filtering).

  • Jira on-premises/Jira cloud: issueType = Bug and component in ({PRODUCT}) and affectedVersion in ({VERSION})
  • GitHub: is:issue is:open label:{PRODUCT} label:{VERSION}
  • GitLab: search={PRODUCT} {VERSION}&state=opened&scope=issues


For ServiceNow, placeholders aren't supported. You can query incidents by incident attribute values using the format <col_name><operator><value>.
Example: correlation_displayLIKEDYNATRACE^active=true. In this case, filtering will apply for records that contain DYNATRACE within the correlation_display column and that are currently active.
For other operators, consult the ServiceNow API documentation.
Note: Any query that can be written as a sysparm_query request parameter is supported.


The Username, Password, and Token fields are required as follows:

  • For GitHub, enter a username and an OAuthToken
  • For GitLab, enter an API token with read permissions
  • For Jira on-premises, enter a username and a password
  • For Jira cloud, enter a username and an OAuthToken
  • For ServiceNow, enter a username and a password

Once you add your issue tracker to Dynatrace, you can see issue statistics related to the monitored entities in the Release inventory on the Releases page. For example, if the release inventory shows entries for the application Cassandra with version 3.11, the issue-tracking integration will provide the count of bugs for Cassandra version 3.11.


You can create a maximum of 20 issue-tracking configurations.