Troubleshoot ActiveGate plugins

If after deploying your ActiveGate plugin the results are different from your expectations, try one of the following actions to find out what went wrong.

Browse the Dynatrace UI

Go to the Technology overview page to verify that your ActiveGate-monitored technology is displayed on one of the tiles. If you can't find it, your device group wasn't reported by the plugin.

Click your device group. If the device group doesn't contain a device, your device wasn't reported. If there are no metrics reported in the device group, the plugin isn't sending group metrics. Note that this may be the expected behavior.

Check plugin status in the Dynatrace UI

You can find the problems reported by a running plugin on the Monitored technologies page. Go to Settings > Monitoring > Monitored Technologies and select the Custom plugins tab. The plugins that report errors are displayed in red. Click the plugin name to see the reported errors.

Check the Remote Plugin Module logs

On Linux, logs are stored at \var\lib\dynatrace\remotepluginmodule\log\remoteplugin.
On Windows, logs are stored at C:/ProgramData/Dynatrace/remotepluginmodule/log/remoteplugin.

Search for potential problems indicated by warnings or errors.

If your plugin freezes, check the ruxitagent_pluginagent_fault_info_.log file for details.

Create your own logs

As a last resort, you can create your own logger and log suspicious data or behavior, as shown in the examples below:

How to log in plugins
from ruxit.api.base_plugin import RemoteBasePlugin
import logging

logger = logging.getLogger(__name__)

class MyRemotePlugin(RemoteBasePlugin):
    def query(self):
        logger.debug("MyPluginRemote query method")
JSON essential
    "name": "custom.remote.python.my_remote_plugin",
    "version": "1.001",
    "type": "python",
    "entity": "CUSTOM_DEVICE",
    "processTypeNames": ["PYTHON"],
    "technologies": ["example technology"],
    "source": {
        "package": "my_remote_plugin",
        "className": "MyRemotePlugin",
        "activation": "Remote"


You can use a remote debugger for deep diagnosis of plugin issues.

  1. Install Eclipse with pydev or PyCharm.
  2. Copy the debugger libraries to

C:\Program Files\Dynatrace\remotepluginmodule\agent\plugin\engine (on Windows)

or /opt/dynatrace/remotepluginmodule/agent/plugin/engine (on Linux).

  1. Add the following to your plugin Python code:
import pydevd

  1. Start the remote debugger from your developer environment and restart the Remote Plugin Module.