OpenTelemetry data capture and span privacy settings

OpenTelemetry does not have an innate concept of privacy. Everything you trace will be tracked, stored, and displayed as information.

Capture scope

Dynatrace automatically captures all OpenTelemetry resource and span attributes, but only those attribute values with their related keys in the allow-list are stored and displayed in the Dynatrace web UI.

This prevents accidental storage of personal data, so you can meet your organization's privacy requirements and control the amount of monitoring data that is stored.

Manage allowlist

To access the allowlist in the Dynatrace web UI

1. In the Dynatrace menu, go to Settings.
2. Select Server-side service monitoring and then either Span attributes or Resource attributes.
   • Dynatrace recommends a few basic attributes to generally be included, such as service.name or service.version.
   • For ease of use, Dynatrace comes with a default configuration that can easily be adjusted.
3. Select Add item to add a new key to the allowlist.
4. Select Save changes when you are finished.