Emergency license key request

An emergency license enables you to avoid potentially lengthy disruptions of Dynatrace services by providing a short-term solution to address security violations that would otherwise disable products. Emergency licenses are available for 7 to 14 days only. Instructions for obtaining an emergency license for your product are listed below. For additional assistance, please open a Licensing support ticket at https://support.dynatrace.com/supportportal.

DC RUM & legacy products DLM emergency license

To obtain a DC RUM and legacy products emergency license, click this link and select Save File to save the emergency license file to your machine. Add the license to the DLM either locally or on your license server, then restart DLM and product services. 

Dynatrace Application Monitoring, UEM emergency license & DCRUM (eServices)

To obtain a Dynatrace Application Monitoring, UEM emergency license and DCRUM (eServices), go to Dynatrace eServices. Open your current license file and select Create Emergency License from the Actions menu.

Instructions to apply a Dynatrace Application Monitoring z/OS Emergency License are provided below. For more details, refer to the licensing documentation for your Dynatrace Application Monitoring & UEM release. 

z/OS emergency license

Use the following information to edit the license:

Enable the emergency password

Enable the emergency password in the License Management System (LMS 1.0 or 2.0). LMS is located in the SLMS(CNTL) control library. In the LMS, find the CWLMA list. This will bring up the LAU.

  1. In the License Management main menu, select 7) Emergency - Emergency Password to display the Enable/Disable EMERGENCY Password screen.
  2. To select the license site where you need to apply the emergency license, type S in the Select field next to the site ID and press Enter.
    Selecting a Site
  3. Type the password in the Enter or Remove password field and press Enter.

LAU will include the emergency password when it prepares the JCL for LMSINIT. You must execute LMSINIT for emergency processing to be activated.

Remove the emergency password

After you no longer need the emergency password to run Dynatrace products, return to the Enable/Disable EMERGENCY Password screen as described above and do the following:

  1. Delete the content of the Enter or Remove password field.
  2. Press Enter.

After you make this change, LAU will not include the emergency password when it prepares the JCL for LMSINIT. You must execute LMSINIT for any changes in your license file to be activated.