Frequently asked questions

How does Dynatrace manage the agents on the network?

Dynatrace has a Virtual Private Network that allows us to manage each agent in our partners' facilities. A Network Operations Center (NOC) staff member monitors our agents and database 24 x 7, and proactively resolves problems and removes agents, if necessary, to eliminate the collection of erroneous measurements.

How does DNS work on the network?

Dynatrace Performance Network test nodes use a Local Resolver to resolve DNS. This Local Resolver is a Recursive Name Server that will follow DNS TTL and cache DNS results. Each node has a separate independent Local Resolver. (DNS cache is not shared between nodes.) The Local Resolver replaces the ISP Resolver in the DNS chain of operations and follows the standard DNS resolution protocol.

Are the results real-time?

As a test is completed, the components of the test are dynamically updated to a central database, enabling you to report on real-time aggregated statistics for trending and alerting purposes. There is no delay from test completion to when the results can be reviewed.

How does Dynatrace differ from other services?

By providing real-time results at standard intervals of five minutes, the Portals offer a greater breadth of service than equivalent services. Reporting capabilities include the ability of reporting historical data by domain, and defining the calculation for an average to be used in trending and benchmarking reports.

How can I stop getting emails about service notifications and product news?

  1. In the Dynatrace Portal, select ><your username> to display My profile.

  2. At the bottom of the Preferences pane, in the Receive Emails Regarding section, clear the check boxes as needed.