Dynatrace Synthetic scheduled maintenance windows

Minor maintenance windows

Changes to the Dynatrace Portal that have a very low risk of temporary performance degradation or similar negative impact for customers are considered minor maintenance and have minor maintenance windows (see Table 1 below) associated with them.

Service notifications of minor maintenance windows that have any risk of negative customer impact  will be posted in a service notification to the Dynatrace Community and to the Dynatrace Portal (https://portal.dynatrace.com) at least two business days prior to the planned maintenance window. Service notifications will not be posted for minor maintenance windows that have no risk of customer impact.

Tuesday
  • 12:00 AM – 4:00 AM UTC (8:00 PM to 12:00 AM Eastern)
  • 12:00 PM – 4:00 PM UTC (8:00 AM to 12:00 PM Eastern)
Thursday
  • 12:00 AM – 4:00 AM UTC (8:00 PM to 12:00 AM Eastern)
  • 12:00 PM – 4:00 PM UTC (8:00 AM to 12:00 PM Eastern)

Major maintenance windows

Changes to the Dynatrace Portal that are expected to have a negative customer impact in terms of system performance or availability are considered major maintenance.

Service notifications of scheduled major maintenance windows will be posted in a service notification to the Dynatrace Community and to the Dynatrace Portal (https://portal.dynatrace.com) at least five business days prior to the planned maintenance window. If Major Maintenance is expected to result in an interruption of customers’ portal access or real-time alerting, the service advisory will also be sent via email to all Admin and Primary users.

Note that while the system may be offline during the maintenance window, customer data will not be lost. Once the system is available, your data may be latent for a period of time. Occasionally, Dynatrace may require a larger Major Maintenance Window in which to, for example, upgrade the Dynatrace Portal to the next release. We reserve the right to use one weekend per quarter for this type of work (noted as “Special” in Table 2 below). When Dynatrace schedules Major Maintenance for a weekend (in the Special category), Dynatrace will post a service advisory and will send an email to all Account Admin and Account Primary users 10 business days in advance to notify customers of the pending Maintenance Window.

Wednesday
  • 12:00 AM – 4:00 AM UTC (8:00 PM to 12:00 AM Eastern)
Special
  • Friday 10:00 PM to Sunday 8:00 PM UTC (Friday 6:00 PM to Sunday 4:00 PM Eastern)

Emergency maintenance windows

Changes that are required in order to prevent an interruption in the performance or availability of the Dynatrace Portal are considered Emergency Maintenance and are performed on an as-needed basis with approval from the Dynatrace Senior Operations Management team.

Notification of a pending Emergency Maintenance Window will be posted in a service notification to the Dynatrace Community and to the Dynatrace Portal (https://portal.dynatrace.com) as soon as the change has been approved. If Emergency Maintenance is expected to result in an interruption of portal access or real-time alerting, the Service Advisory will also be sent via email to all Account Admin and Account Primary users.