Managing alerts

Alerts page

To go to the Alerts page to manage alert configurations and alert destinations, click > Alerts.

To view details of alerts triggered during a selected time period, click the alert icon at the top right corner of the Portal.

Use the Alerts page to:

  • See which tests have alerts configured.
  • View the alert destinations configured for your account.
  • Send a sample alert.

Alert configuration

The Alert Configuration lists your account's tests and shows whether alerts are configured for them. The table provides the following information for each test:

  • Test name
  • Batch name
  • Whether an alert is configured for the test
  • Folder name
  • Test type

Click the edit icon to select which of these columns to display.

Click an option in the right corner of the page to filter the table for:

  • All Alerts
  • Enabled Alerts Only
  • Disabled Alerts Only

Filter the test list

To find a specific test, enter any part of the test name in the search/filter field . To list all the tests in a folder, enter any part of the folder name. Click Show all to view all alerts again for the selected option.

Enable or disable alerting

Click Edit account-wide alerts to open the Alert Preferences for <AccountName> page from which you can enable or disable all alerts.

Edit or preview alerts

Click the Action cell for a test and then click the Action menu in the cell to:

  • Edit an alert - Go to the Edit a <TestType> Test: <TestName> page to modify the alert settings and optionally modify other Backbone, Mobile, or Private Last Mile test settings.
  • Send sample alertsSample alerts are only available for Backbone tests.

Alert destinations

The Alert Destinations tab lists all of the alert destinations configured for your account.

For each alert destination, it shows:

  • The destination name
  • Who created the alert destination
  • Who last modified the destination
  • Type of delivery (email, URL, integration) and the template

You can sort the table by clicking a column head.

Manage destinations

Click the Action cell for a destination and then click the Action menu to:

Create a destination

To create a new alert destination, click Create an alert destination above the table. For details, see Alert Destinations.

Creating alerts

Create test level alerts for Backbone, Mobile, and Private Last Mile tests by editing the test after you provision it. Alerts aren't available for Last Mile tests.

The following table shows which alerts can be configured for the different test types.

Alert Type Backbone Mobile Private Last Mile
Response time – test X X X
Response time – step X
Transaction Failure – test X X X
Transaction Failure – step X
Object Failure X
Byte Limit X

You can also add alerts when editing multiple tests; however, you can only create step-level alerts when you edit a single Backbone test.

When adding or editing an alert, you set these options:

  • Activation – Enable or disable the alert.
  • Thresholds – Select the threshold type and set the performance levels that will trigger an alert.
  • Notifications – Specify where the alert should be sent.

For details, see:

Sending alerts to destinations

By default, every alert is sent to the Alert log.

You can configure an alert to send notifications to an email address, pager, URL, network management system (NMS), or mobile device. Alerts for Backbone tests can also be sent to certain incident management and team communication applications.

In the alert settings, you can select from existing destinations or create a new destination for the alert.

For details, see Alert Destinations.

Editing alerts

Edit alerts for Backbone, Mobile, and Private Last Mile tests and step level alerts for Backbone tests by editing the test:

  • Select to edit the test from the Tests page.
  • Select Edit from the Action menu in the Alert Configuration tab of the Alerts page.

Editing or creating alerts for multiple tests

You can edit test-level alert settings when editing multiple tests.

  1. Select > Tests to display the Tests page.

  2. Select the check boxes for the tests.
    To find the tests, you can use the filters as described in Tests.

  3. Click Edit selected above the test table.  
    The Edit <TestType> Tests page appears.

  4. Click the Test Level Alerts tab and select the options for this alert.
    If the locked icon appears next to an option, click the icon to unlock it. The icon changes to unlocked.

  5. Click Update and Finish.

Creating maintenance windows for alerts

To suspend alerting during specific times, you can set up maintenance windows for alerts. During the alerts maintenance windows, the test will still run but no alerts will be triggered. Maintenance windows for alerts are only available for Backbone tests.

You can create alert maintenance windows for specific tests, or at the account level (test defaults).

  • To create a maintenance window for an individual test, define the window in the Advanced Settings tab of the test settings.
  • To add a maintenance window to multiple tests, use the Maintenance windows page.
  • To create a recurring maintenance window to be applied to all tests by default, use the Maintenance windows page. When you define the maintenance window, you can choose to apply the maintenance window to existing tests, or only to new tests.

Enable or disable alerting for your account in the Account settings page.