Synthetic Classic has reached end of support and is no longer available. Existing Synthetic Classic customers have been upgraded to the all-in-one Dynatrace software intelligence platform.

Resolving issues logging in to the Portal

Forgot username

If you forget your username for logging in to the Synthetic Classic Portal:

  1. Click the Username link on the login page.
  2. In the Username recovery screen, enter the email address associated with your username.
  3. Click Send username.

You'll receive an email that tells you the username and provides a link to the Portal.

Forgot password

If you forget your password:

  1. Click the Password link on the login page.

  2. In the Password recovery screen, enter your username and the email address associated with it.

  3. Click Reset password.

  4. Answer the challenge questions, then click Continue.

    • If you answer the three challenge questions correctly, you'll receive an email with instructions for resetting your password.
    • If you do not answer the challenge questions correctly, your account's Account Primary user will get an email asking to reset your password.
      When the password is reset, you'll receive an email from the Synthetic Classic account administrator with a link to the Set Password page. You'll need to provide a new password, and then select three challenge questions.

Use these guidelines when creating a password:

  • The password must have a minimum of eight characters with at least one letter, one number, and one special character.
  • The password must be different than your username.
  • A new password cannot be identical to your previous password.
  • Valid characters are alpha-numeric (A–Z, a–z, 0–9) and these characters:
    • Dash ( - )
    • Period ( . )
    • Forward slash ( / )
    • Underscore ( _ )
    • Colon ( : )
    • Percent ( % )
    • At ( @ )

Getting help

If you continue to have trouble logging in to the Portal, contact your Synthetic Classic account administrator.