Synthetic Classic has reached end of support and is no longer available. Existing Synthetic Classic customers have been upgraded to the all-in-one Dynatrace software intelligence platform.

Getting started with the Synthetic Classic Portal

Welcome to the Synthetic Classic Portal!

This page will help you get started quickly and efficiently with your application performance management. Here, you will find instructions on completing the registration process, logging in to the Portal, the Portal's basic features, and where you can find additional resources.

Completing the registration process

When your user account is set up, you should receive an email with instructions on completing your registration. Click the link in the email to complete the registration process by setting your password and providing answers to challenge questions. You will need to answer these questions if you forget your password or need to reset it. If you did not receive this email, or the link in this email has expired, contact your Portal Administrator.

When you log in to the Portal after completing the registration, you are asked to accept the site's Terms & Conditions. Select I've read and agreed to the Terms and Conditions and click Next. The My profile page appears.

Use this page to configure your login information and preferences, such as selecting the page that appears automatically when you log in to the Portal.

Logging in to the Portal

For the browser versions supported for displaying the Portal, see Browser Support for the Synthetic Classic Portal.

After you complete the registration process described above, perform these steps to log in to the Synthetic Classic Portal:

Go to
The login page appears.

To select Chinese or Japanese as the default language for the Portal, click the language link below the login fields. You can also select these language options from the user menu after you log in.

Enter your username and password.

Click Login.

The HTTPS secure protocol is used throughout the Portal. For information about security in the Portal and other Synthetic Classic components, see Dynatrace Synthetic Classic security.

'Remember me' option

If you select Remember me when you log in, then when you close the browser without logging out of the Portal, you will still be logged in when you reopen the Portal and you won't need to provide your credentials again. The system remembers you for 30 days after you select this option.

Select > Sign out in the Portal to log out and close the Portal.

Forgot your username or password

Use the Forgot username and Forgot password links under the login fields to request an automatic email to remind you of your username or to reset your password. For details, see Resolving Issues Logging in to the Portal.

Portal navigation

Portal features are available through the menus and icons at the top of every page.

Portal menu

The Portal menu Menu icon is organized into functional categories:

  • Analyze – The Operational summary page, interactive charts, reports, and diagnostic utilities.
  • Business – The Synthetic Classic Portal's built-in dashboards.
  • Manage – Tests, alerts, default configurations and templates, and measurement locations.
  • Administration – Account settings, user management, contributor groups, and event logs.

For more information about accessing Portal features, see Portal Navigation.


Click the dashboard icon or select Menu icon > My dashboards to display the Dashboards page. In this page, you can:

  • Create dashboards with custom tiles for your business, monitoring, and analysis needs.
  • Create operations dashboards to monitor the health of your tests.


The alerts icon displays the number of active alerts received within the last 24 hours. Click the icon to view the Alert logs page.

If your account has had no active alerts within the last 24 hours, the icon is green .

User menu

The user menu contains links to your account preferences, Portal resources, and Dynatrace Community resources:

Logging out

To log out of the Portal, click Menu icon > Sign out.

Additional resources

In addition to the resources available through the User menu, you can get help with using the Synthetic Classic Portal from: