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User roles and multitenancy

Applies to NAM 2018+

Multitenancy and data access permission settings may restrict a user's privileges even if you assign a role to that user to grant those privileges.

Users who have these roles are not affected by this issue:

  • System administrator
  • System administrator without packet capture
  • Reporting administrator
  • Reporting power user
  • Monitoring administrator
  • Support administrator

A user with at least one of the above roles has access to all reports, applications, and software services in a deployment regardless of multitenancy settings.

Other users (people who are not assigned at least one of the above roles) may have access limitations due to multitenancy settings, even if these users are assigned roles that seemingly override these limitations.