Upgrading RUM Console from DC RUM 12.4 to NAM 2017

The installation wizard walks you through all steps in the correct order.

12.4.x CSS
  • Upgrading the DC RUM deployment involves upgrading individual components in a specific order. The 12.4.x CSS installation should continue to operate and administer the components that have not been yet upgraded. We recommend that you maintain your 12.4.x CSS operational until all DC RUM components are upgraded.
  • If you are upgrading from a 12.4.x release and you plan to import existing users from the CSS to the RUM Console, make sure your 12.4 CSS is operational and accessible.

Exit all other programs before running the setup program.

Double-click the RUM Console setup file. Depending on your release the file name should be similar to Console170_SP1_setupAMD64.exe . On the License Agreement screen, indicate that you have read and accepted the license agreement and click Next.

The installer will guide you through the upgrade of the RUM Console. Click Next to advance the wizard.

Upgrade panel


  • Upgrade the application without changing the settings. The database and the CSS information used during the upgrade is obtained from the previous installation of the RUM Console.
  • Reinstall application and change settings for the new version. You will have to provide the database, user and connection properties for the upgrade.

Import security database


Since DC RUM does not use the CSS to manage DC RUM users (RUM Console took over this role), you may import the users from the existing CSS or proceed with a clean user database and manually add all current and future users.

  • Import user accounts now. You import user accounts from the existing CSS. The CSS information is obtained from the previous installation of the RUM Console

    Cannot connect to CSS.

    The installer cannot find the CSS that was listed in the configuration of the previous RUM Console. Make sure your the CSS is operational and accessible by the machine with the RUM Console. Provide the valid CSS information on the next screen.

    Incorrect CSS version.

    The CSS that was listed in the configuration of the previous RUM Console did not respond. The problem may be with the address of the CSS or the version of the CSS you are importing users from. You can only import users from 12.4.x versions of CSS. Provide the valid CSS information on the next screen.

  • Proceed with a clean user database. The local database will be used and you will have to provide the User name and Password for the new administrator account to be created.

Security database migration


If you choose to import user accounts from an existing CSS installation, you must provide the CSS address and the administrator for import source.

  • CSS address Enter the 12.4.x CSS host name or the IP address.
  • Port Enter the 12.4.x CSS port (default port for accessing the CSS is 4182)
  • User name Enter the user name of the CSS administrator.
  • User password Enter the password of the CSS administrator.

On the Pre-Installation Summary page, review the summary of your installation choices and click Install. To change the settings, click Back to return to the appropriate configuration screen.

On the Ready to Start screen, indicate whether to start the console services and then click Done.

Export the audit logs from the existing CSS.

Export CSS security log

Generate a report that shows any authentication attempts, user additions or other events on the CSS.

Open the CSS console. See Accessing the CSS console.

Click Auditing.

To see results from a different time range, enter new values in the From Date: and To Date: fields, and then click Apply. The report updates to reflect the time range selected.

Options:

  • Select Show system user audit events to report on changes to the system user account (used to facilitate communications between CSS and the integrated components).
  • Click CSS Audit Purge Configuration to purge audit records. Note the default values for record retention and when to purge the system. Change these if needed and click Save Purge data.
  • Click Export CSS Audit Log to create a .CSV file of the audit.

Export CSS configuration log

Records for configuration changes made in the Enterprise Synthetic console are stored in the CSS audit event database. These records appear in a configuration audit report that can be viewed in the CSS console.

The information in this report includes specific details such as the user who made the configuration change, the type of change, the time the change was made, and the IP address and host name of the affected Agent Manager and Agent machines.

To access the report:

From the Enterprise Synthetic console, select File ► Central Security Server ► Console. The CSS console will open, displaying a list of tasks.

Select Auditing.

By default, the CSS Audit Events tab appears, along with a second tab for Enterprise Synthetic Audit Events.

Select the Enterprise Synthetic Audit Events tab.

Any configuration changes made during the last 24 hours are displayed.

To see results from a different time range, enter new values in the From Date: and To Date: fields, and then click Apply.

The report updates to reflect the time range selected.

Optional: Click Export to create a .CSV file of the audit.