Upgrading NAM Probe

Renamed components after upgrade from NAM 2017 May release to Dynatrace NAM 2018 release:

DC RUM 2017 May NAM 2018 and later
RUM Console NAM Console
Central Analysis Server (CAS) NAM Server
Advanced Diagnostic Server (ADS) Advanced Diagnostics on Demand feature of NAM Server
Agentless Monitoring Device (AMD) NAM Probe

Upgrade the AMD software using the upgrade packages provided by Dynatrace.

Red Hat Enterprise Linux 5 and 6 are not supported in DC RUM 2017 or NAM. Migrate to a supported release before performing this procedure. See:

Log on to the probe machine as the root user.

Transfer NAM Probe installation program (upgrade.bin) to your Red Hat Enterprise Linux server and make it executable:

[root@AMD ~]# chmod 755 upgrade-amd_ncipher_pkcs11-amdos7-x86_64-ndw-18-00-02-0070-b001.bin

Test your RHEL 7 OS installation for readiness to precede with NAM Probe software installation:

[root@AMD ~]# chmod 755 upgrade-amd_ncipher_pkcs11-amdos7-x86_64-ndw-18-00-02-0070-b001.bin  --test-system
  • If no system readiness issues are found, you will see a summary message that finishes with a line such as
    "No missing dependencies, it is OK to install the probe software."

  • If system readiness issues are found, follow the instructions on the screen. You may be prompted to install missing software or disable services that affect probe performance. For more information, see AMD software dependencies and conflicts.

An updated Linux kernel may be installed as an effect of a software compatibility check. If this happens, a system restart is necessary so that the proper kernel version is in use. Verify that the Red Hat Enterprise Linux kernel is compatible with the NAM Probe software you plan to install. For more information, see Resolving Linux kernel-related compatibility issues.

Perform the NAM Probe installation. The default command for all new installations is:

[root@AMD ~]# ./upgrade-amd-17-00-00-1971-b001.bin --automatic --licenses-type capacity

If you are reinstalling the NAM Probe, or if you are using the legacy licensing model (Component based), use the following installation command:

[root@AMD ~]# ./upgrade-amd-17-00-00-1971-b001.bin --automatic --licenses-type component

Reboot the probe to complete the installation.