Upgrading DC RUM 2017 licenses

NAM 2017 release supported two types of licensing: capacity-based and component-based. Typically, the capacity licenses were handled by the eServices licensing platform while the Component licenses were handled by Distributed License Management (DLM).

NAM release Platform for capacity licenses Platform for component licenses
DC RUM 12.4.x - DLM
NAM 2017 May eServices DLM
Dynatrace NAM 2018 eServices eServices

Starting with Dynatrace NAM 2018 release, all licenses (capacity-based and component-based) will be handled by the eServices licensing platform.

Required upgrade

All licenses must be upgraded to Dynatrace NAM 2018 release regardless of your license type (capacity or component).

Upgrading DC RUM 2017 DLM (component) licenses to Dynatrace NAM 2018 component licenses.

Contact your license management team and request license upgrade from DC RUM 2017 DLM licenses to Dynatrace NAM 2018 component licenses. The license management team will generate Dynatrace NAM 2018 component license files based on your old DLM licenses. These license files are stored in your eServices account and can be downloaded for Offline license management.

Upgrade RUM Console 2017 and CAS 2017 components in the recommended order. Follow the official upgrade procedure. After the upgrade, your components will be renamed in the following manner:

DC RUM 2017 May release Dynatrace NAM 2018 release
RUM Console NAM Console
Central Analysis Server (CAS) NAM Server
Advanced Diagnostic Server (ADS) Advanced Diagnostics on Demand feature of NAM Server

Upload and activate the component licenses for all standalone NAM Servers used in your upgraded deployment. Use either the Online license management or the Offline license management in the NAM Console.

Farm upgrade
If your deployment uses clusters, apply the component license to the primary NAM Server (old CAS) server of each cluster within your deployment.

Upgrade the AMD 2017 components following the official upgrade step. After the upgrade, your AMDs will be renamed in the following manner:

DC RUM 2017 May release Dynatrace NAM 2018 release
Agentless Monitoring Device (AMD) NAM Probe