Support levels and end of life policy

Dynatrace is committed to providing effective and reliable support for NAM. This includes communicating early about the planned end of life for a given version as well as providing manageable upgrade paths. Typically we support versions for 2 years after the initial release date. If your product has reached or is about to reach the End of Support, you need to upgrade immediately. For more information on our support policy, see Dynatrace Support Policy.

Dynatrace NAM Releases

NAM Release End of Support - Standard End of Support - Premium
Release 2018 September 30, 2020 September 30, 2021

DC RUM Releases

NAM Release End of Support - Standard End of Support - Premium
Release 2017 May 31, 2019 May 31, 2020
Release 12.4 June 30, 2018 June 30, 2019
Release 12.3 June 30, 2017 December 31, 2017
Release 12.2 January 31, 2017 N/A
Release 12.1 May 31, 2016 N/A
Release 12.0 June 2015 N/A
Release 11.7 June 2015 N/A
Release 11.6 July 2014 N/A
Release 11.5 December 2013 N/A
Release 11.1 October 2012 N/A
Release 11.0 June 2012 N/A
Release 10.0 October 2012 N/A

Other Products and Components

Other Products and Components End of Support
Enterprise Synthetic 12.5 Dec 31, 2019
Enterprise Synthetic 12.4 June 30, 2018
Enterprise Synthetic 12.3 June 30, 2017
Synthetic Monitoring1 release 12.2 January 31, 2017
VantageView December 31, 2016
Server Monitoring December 31, 2016
QALoad Protocol Scripting May 31, 2016
NetworkVantage April 30, 2015

1 Also known as ClientVantage Active or Private Enterprise

What does “End of Support” mean?

When a NAM release reaches its End of Support date:

  • There will be no further new development for that release.

  • There will be no further bug fixes or security updates for that release.

  • There will be no further on-demand support for that release. No calls, emails, community posts, or other forms of support regarding the offering shall be accepted after the End of Support date.

What should I do next?

If your product has reached End of Support you need to migrate to a newer release, preferably to the latest available product version as it is the smartest choice in terms of security and support for the latest versions of the monitored applications.

Visit our NAM Migration Center for help with planning this migration and getting ready for it (hardware, RHEL OS, SQL Server version, etc.)

If you need Dynatrace to plan and execute an upgrade, please contact your Customer Success Manager.

Continuing to use unsupported software may open you to increasing security risks and compatibility problems, and you will not be able to contact support or enjoy the results of ongoing development provided for later releases.