Configuring availability

By configuring the availability, you can determine which errors will cause failures and therefore are included in the availability metric calculation.

Access

  1. In NAM Console ► Deployment ► Manage devices, NAM Probe Configuration ► Open configuration.
  2. On the NAM Probe Configuration screen, select Software Services ► User-Defined Software Services.
  3. On the User-Defined Software Services screen, select the software service for which you want to edit dimensions, metrics, or attributes.
  4. Right-click in the Rules table to add or edit a rule.
  5. On the Edit Rule screen, open the Dimensions, Metrics, Attributes tab.
  6. Click the Availability tab.

Configuration

The scope of availability and failure reporting, error conditions and configuration option vary among the analyzers. For more information, refer to the documentation listed below.

HTTP

For more information, see Web - HTTP.

HTTP Express

For more information, see Web - HTTP Express.

SAP GUI

For more information, see Front-End Monitoring - SAP GUI.

SAP RFC

For more information, see Middleware Monitoring - SAP RFC.

Oracle Forms

For more information, see Front-End Monitoring - Oracle Forms.

IBM WebSphere MQ

For more information, see Middleware Monitoring - IBM WebSphere MQ.

JOLT (Tuxedo)

For more information, see Other Protocols Monitoring - Universal Decode

Database

For more information, see Global - Database Monitoring.

LDAP

For more information, see Other Protocols Monitoring - LDAP.

SMTP

For more information, see Other Protocols Monitoring - SMTP.

MS Exchange

For more information, see Front-End Monitoring - MS Exchange.