The eServices license management website is the central platform for viewing Dynatrace NAM licensing information, performing licensing management tasks, and managing your eServices account profile. We strongly recommend that you contact the Licensing Team during the initial licensing process.
Some of the licensing features provided on the eServices website are integrated and accessible from the NAM Console. For example, you can activate a license directly from the NAM Console to automate the process of downloading and importing a license file. As a result, the recommended method for performing any supported licensing task is to use the NAM Console to initiate the licensing task whenever possible.
The licensing features of the NAM Console require Internet access. If you are unable to connect to eServices from the NAM Console, you may need to configure a proxy server or use the offline license management option.
Not all licensing tasks can be initiated from NAM Console. For example, the following tasks must performed on the eServices website:
- Upgrading a license
- Creating an emergency license
- Reactivating a license in the event of an unexpected hardware failure or forced move of the Dynatrace server
- Viewing information about your Dynatrace licenses
- Managing your eServices and Dynatrace Community account profile
On the eServices website, you can perform the following license management tasks:
View your eServices profile
To view the current roles assigned to your eServices profile, choose Home > Profile. In addition, you can change the website's default time zone to match your current time zone.
Change your password
To change your APM Community user account password, choose Home > Change Password. Note that changing your password on the eServices site changes the password you use to log into the Dynatrace Community to access the product downloads page and Customer Support.
Manage newsletter subscriptions
To subscribe to the APM Community Newsletter, which contains information on Dynatrace APM product best practices, tips & tricks, product updates, and news from our labs, choose Home > Manage Subscriptions.
View license information
To view the license details (after your license has been created by the License Management team), choose My Licenses from the eServices menu. The My Licenses page has two tabs:
- Licenses —to view the details of your license
- Volume Vouchers —to view the amount of volume
In addition, you can select actions such as downloading a license file, creating an emergency file, and redeeming or upgrading volume.
If you cannot view licensing information or access the license management features, contact the eServices team to have your user account added to the license.
|Item Name||Possible Values||Value Shown in Screenshot Above||Explanation|
|License version||12.4||This license was issued for Data Center RUM version 12.4.5|
|License Type||POC, Evaluation, Term, Perpetual, ISV||Perpetual||
|Status||Open, Issued, Activated, Deactivated, Terminated||Activated||
|Recipients||Mail email@example.com||Can contain multiple email addresses for the license owners. A license may have more than one owner.|
|Valid From||04-21-2016 00:00:00 UTC||Issue date of the license.|
|NAM Probe Size||Small (up to 0.5 Gbps) Medium (up to 5 Gbps) Large (up to 20 Gbps)||Medium (up to 5 Gbps)||The NAM Probe can achieve processing throughput of up to 0.5, 5, or 20 Gbps of the transactional TCP analysis. The capacity threshold are reflected in the NAM license.|
|Downloads||Download License File, Download Activated License File||Download License File||If you must perform licensing tasks manually (via file):
You can (re-) download the
|Activation Action||Activate, Deactivate||Activate||With the Activation Key you can manually activate the license here and then import the
|Terminate (Cleanup) Action||Terminate||Terminate (Cleanup)||Delete deactivated or expired licenses from your profile.|
|Create Emergency License||Create Emergency License||Create Emergency License||Click this link to create a one-time emergency license.|