License activation and deactivation

Applies to DC RUM 2017
For Data Center RUM 2017 May releases, follow the same procedure. However, you can apply the licenses only to the AMD component.

This process is the same for the online and offline methods, but the online method performs all steps automatically while the offline methods requires that you manually perform each step.

Activation

To activate license for NAM Server or NAM Probe:

  1. Use eServices to download the open license file (a temporary license with a 30-day grace period).
  2. Upload the open license file to the component (NAM Server or NAM Probe) and get the activation key in return.
  3. Using the activation key, activate the license on the eServices website and download the activated license file.
  4. Upload the activated license file to the component (NAM Server or NAM Probe).

Deactivation

To deactivate license for NAM Server or NAM Probe:

  1. In the RUM Console license manager, click the component (NAM Server or NAM Probe) that you want to deactivate and select Deactivate.
  2. Use the Activation key and Deactivation key (you need both) to deactivate the license through the eServices web site.

License activation statuses

Applies to DC RUM 2017
License activation status is displayed on the Licenses panel. You can view the panel by clicking the License activation status link from the NAM Probe summary screen, or by opening the RUM Console menu and selecting Licenses.

License activation status is displayed on the Licensing panel of the NAM Console. To view the license activation status, on the NAM Console menu, select Deployment ► Licensing.

The following are possible license activation statuses and warnings they generate:

Invalid
Warning: License is not valid.
The license file uploaded to the NAM Probe is invalid. The file is either incomplete, damaged or a non-license file.

Make sure you have the correct license file and upload the license again. If this status persists, contact your NAM licensing representative.

Expired
Warning: License is expired. Upload new license.
The license has expired. New license needs to be uploaded.

Go to eServices, renew or purchase a new license and upload the new license for activation process.

Locked
Warning: License activated for a different computer system.
The license is valid but it has been activated and locked by a different NAM Probe.

Make sure you have the correct license file and upload the license again. If this status persists, contact your NAM licensing representative.
Deactivate this license on the other NAM Probe, and go through the activation process on this NAM Probe.

Deactivated
Warning: License has been deactivated.
The license is deactivated. You have deactivated the license or the license has never been activated.

Go through license activation process.

Expire soon
Warning: License will expire in # days.
The license will expire soon. This license will operate normally, but a new license needs to be uploaded.

Go to eServices, renew the license and upload the new license for activation process.

Update required
Warning: License must be upgraded within # days.
The license needs to be updated. This license, while valid and active, is placed in a 30-day grace period since the license has been generated for a different NAM release.
If you have upgraded or migrated your NAM deployment, you must update the license to match your current deployment version.

  • For online license management, go to NAM Console license manager, highlight all licenses that require update, and apply changes.
  • For offline license management, manually update the license via eServices, then go to the NAM Console license manager and follow the offline procedure to upload the updated license to your NAM Probe.
    For more information, see Offline license management.

Valid
Warning: -
The license is valid and operational, no action is required.