Supported browsers

Dynatrace NAM


NAM users can access the report servers through the following supported web browsers:

  • Mozilla Firefox: Latest stable version

  • Google Chrome: Latest stable version

  • Microsoft Edge: Latest stable version

  • Microsoft Internet Explorer: IE 11
    When using Internet Explorer:

    • Do not use Document Mode emulating previous releases. To see if the browser is set to Document Mode other than default, press F12 to access MSIE Developer Tools.
    • If you encounter problems accessing reports, you may need to disable the Protected Mode. Go to Settings > Internet options > Security and clear Enable Protected Mode.
  • For all supported browsers, HTTP 1.1, JavaScript, and cookies must be enabled.

  • If you use 32-bit and 64-bit browsers interchangeably, you need a Java plug-in for each browser. The Windows 64-bit operating system comes with 32-bit and 64-bit Internet Explorer browsers and the 32-bit version runs as a default.

  • If JavaScript is not enabled, the top menu of the report server will not be visible and you will see the following message instead: “This product uses JavaScript. Please make sure JavaScript is enabled in your browser settings.”

  • Adobe Flash Player must be installed on the client machine to enable drilldowns to AppMon PurePaths.

Enterprise Synthetic


Agent recorder

Browser Architecture Agent Recorder (embedded) Agent Recorder using OCR
MFC  (all versions up to and including V14) x86/x64 Check Check
IE9 (Windows Server 2008 only) x86/x64 Check Check
IE10 (Windows Server 2012 R1 only) x86/x64 Check Check
IE11 (Windoes Server 2012 R2, Windows 8.1, Windows 10. x86/x64 Check Check
Firefox 10 ESR x86 Check Check
Firefox 17 ESR x86 Check (no text capture) Check
Firefox 24 ESR x86 Check (no text capture) Check
Firefox 31 ESR x86 Cross Check
Chrome x86/x64 Cross Check
Safari x86/x64 Cross Check

Agent manager

The only supported browser for Agent Manager is Internet Explorer 9, 10, or 11.