Ordering hardware for NAM

Customer satisfaction is our highest priority at Dynatrace, and we make continual improvements to simplify NAM's deployment process. We have partnered with best-in-class supplier to reliably facilitate the procurement of NAM hardware in a straightforward and cost-effective way.

Dynatrace NAM is sold as a software solution that will successfully run on hardware that meets our lab-tested requirements. This enables you, the customer, to work with a preferred vendor and avoid costly appliance replacements at the end of their lifespan.

After the proper NAM hardware configuration has been defined in collaboration with your Dynatrace account team, it's a simple process to work with a dedicated specialist.

How to order

Dynatrace has selected a partner Europe that ensures the highest expertise in assembling, shipping, and keeping OEM warranties. Dynatrace has worked with the supplier to create a dedicated microsite to simplify the overall process.

CAE Technology Services Ltd.
Dedicated micro-site: https://cae-dynatrace.caeuk.com/. Inquiries: Dan Kirby, or use the Contact form.

  1. Go to the Dynatrace dedicated micro-site.
  2. Click START BUILDING YOUR QUOTE and provide your contact details.
  3. Click AMD and CAS/ADS tiles to start configuring your probe and report servers machines. The site guides through the ordering process. When setting up your NAM Probe hardware order, you will be able to order NICs and SSL cards as well.

The Dynatrace-approved supplier provides pre-configured machines that meet the recommended specifications, simplifying the procurement process.

For your reference, see Hardware recommendations to see hardware recommendations and requirements for all NAM components, including the NAM Probe and report servers.

Pricing and packaging

Our goal in partnering with a reseller is to offer the best price to our customers. In addition to cost-effective pricing, you receive hardware that is assembled in configurations that precisely meet hardware recommendations for NAM.

Warranty

The supplier provides the following OEM warranty levels for hardware components:

  • Minimum three-year warranty for SSL accelerators.
  • Standard warranty for server machines.
  • Lifetime RTM warranty for Intel network interface cards.

Third-party software

Server machines ordered from the supplier are shipped blank, without third-party software, such as operating systems or a database. You are obliged to purchase and install the operating system on your own. Operating systems and other software required and supported are also described at Supported OS and SQL versions.

Shipping

We understand that fast and smooth delivery of hardware you have ordered is crucial to a successful deployment. The supplier has therefore been chosen based on their experience and expertise in shipping to international destinations, dealing with customs and import duties, and offering reasonable shipping costs to provide the best service to you.

All details regarding shipment and incurred costs will be communicated to you by the supplier before completion of the order.