Resolving processing time issues

If your average data file processing time on a report server exceeds approximately 50 percent of the reporting interval with a default of 5 minutes, do the following:

  1. Verify that bulk insert is enabled and operational.
  2. Disable all unnecessary alerts.
  3. Check server.log, or on the NAM Server menu Diagnostics ► Processing status and then select the Details tab:
    • If the time needed to download the zdata pack from all probes is a substantial part of the total time, then improve the connection between NAM Probes and report servers.
    • If the size of the file is large (more than 100,000 records), consider decreasing or splitting the load coming from the NAM Probe.