TCAM troubleshooting

Checking whether TCAM is running

Open Start  ► Settings  ► Control Panel  ► Administrative Tools  ► Services from the Windows Start menu. Locate Thin Client Analysis Module and check its status.

Checking TCAM activity

You can view the events generated by TCAM using Windows Event Viewer.

Open Start  ► Settings  ► Control Panel  ► Administrative Tools  ► Event Viewer  ► System from the Windows Start menu. Locate Thin Client Analysis Module in the Source column. The Date column represents the time of the event generation. Double-click the event to get details about it.

Checking TCAM configuration settings

You can use the TCAM command line options, as described in TCAM Administration via Command Line Interface, or use the graphical manager described in TCAM administration via GUI.

Figure 1. Viewing the performance data receiver settings

C:\vtcams -amd cfg                            
Performance data receiver: 10.1.2.3:514       
Session mapping receivers:
1. 10.1.1.1:514                               
2. 10.2.2.2:514

Callout number 1 TCAM command-line interface invoked to show the configuration settings.
Callout number 2 IP address of the NAM Probe that receives performance data on UDP port 514.
Callout number 3 IP addresses of the NAM Probes that receive session mapping data on UDP port 514.

During TCAM remote installation through group policy, error 1719 is returned and installation fails. how should I proceed?

During TCAM remote installation through Group Policy, error 1719 may be returned (and installation may fail) on a Windows 2003 R2 32-bit target machine when policy is configured to launch installation when a particular user logs in.

Workaround: log in to the remote machine using the mstsc command with the /Admin parameter.

  1. In Windows, click Start and search for “Run”.

  2. Click “Run” in the search results to open a command line.

  3. On the Run command line, type mstsc /v:target_machine_ip /Admin where target_machine_ip is the IP address of the machine on which you are installing TCAM.

  4. Click OK to start Remote Desktop Connection with administrative privileges.