Protocols User Agents

The Protocols/user agents tool lists all recognized IP protocols and user agents (so-called synthetic traffic) with the corresponding numerical representations in the ID column. You can use it to change the aggregation setting for a protocol and to add new protocols.

Access

This tool is available only to users with administrator rights.

  1. Open the Admin console.
    There are two ways to open the Admin console. Use the way you prefer:
    • On the NAM Server main menu, select Tools ► Admin console, or
    • In your browser address line, enter:
      http://server_IP_address/DiagConsole
      where server_IP_address is the NAM Server IP address.
  2. In the Configuration Management column, click Protocols/user agents.
    The Protocols/user agents table is displayed.

See User-protocol mapping for information on mapping user names or client IP addresses to special protocol IDs of agents.

Command functions

The table lists all recognized IP protocols and user agents (so-called synthetic traffic) with the corresponding numerical representations in the ID column. Because they appear on the reports, this table does not list protocols based on TCP or UDP. For example, the table does not contain SMTP or POP3, which are protocols based on TCP. The Protocol Name column shows the type of the protocol.

Changing the aggregation flag

For non-synthetic traffic, you can set the Aggregation flag, if available.

  • If it is set to Aggregate, this protocol-type traffic is aggregated into a single entry from a site.
  • If it is set to Do not aggregate, all recipients of that traffic type from a site are listed on the reports.

Changes are stored in the database and effective as soon as you click Change. You do not need to restart the report server.

Adding a new protocol

To add a new protocol, complete the following fields in the form below the table and then click Add.

  • ID
    Numerical value. Negative values are reserved for synthetic traffic (Web agents and diagnostics).
  • User Agent
    Text shown in the User Agent Name column of the table.
  • Protocol
    Text shown in the Protocol Name column of the table.
  • Real/Synthetic
    Select Real or Synthetic from the list.
  • Aggregation schema
    Select a value from the list. If you select N/A, it cannot be changed later.

Below the form is a list of detected protocols that are not present in the database. Use that information to update the database by defining new protocols manually.