Time to upgrade! NAM is scheduled for end of support. It's time to move to Dynatrace our all-in-one software intelligence platform.

Geographical location information

The geographical information for the site is based on a geographic information database that can be purchased separately from Geobytes. The Geolocation database from Geobytes comes in the form of a map.zip file that contains information in plain text files. NAM report servers do not provide any geographical database by default.

Note that the map.zip file is overwritten with each NAM Server upgrade. If you plan to modify or add your own geographical information, create the map_custom.zip  file. If NAM Server finds the map_custom.zip  file in the <install_dir> \geosites\ directory, it ignores the default map.zip file and reads your custom geographical information instead.

The database is read automatically and no server restart is necessary. Successful geolocation information import is recorded in the server log file and labeled with <Geoloc>  marker.

Validation sample:

 T RTM   12-11-22 14:44:51.764   GeoLocation Maps - Change detected in '(..)\geosites\map.zip' previous modification time was Sat Nov 19 21:13:06 CET 2011 current is Sat Nov 17 16:16:53 CET 2012
T RTM 12-11-22 14:44:53.212 <Geoloc> Reading Cities.txt...
T RTM 12-11-22 14:44:58.284 [RtmGeoCity]: 36406 entries parsed.
T RTM 12-11-22 14:44:58.501 <Geoloc> Reading Countries.txt...
T RTM 12-11-22 14:45:01.239 [RtmGeoCountry]: 275 entries parsed.
T RTM 12-11-22 14:45:01.322 <Geoloc> Reading Regions.txt...
T RTM 12-11-22 14:45:03.886 [RtmGeoRegion]: 3953 entries parsed.
T RTM 12-11-22 14:45:03.987 <Geoloc> Reading Subnets.txt...
T RTM 12-11-22 14:45:48.803 [RtmGeoSubNet]: 1415135 entries parsed.
T RTM 12-11-22 14:45:48.811 <Geoloc> Reading ProxyNetworks.txt...
T RTM 12-11-22 14:45:49.143 [RtmGeoSubNet]: 17473 entries parsed.

Geographical location information in DMI

Because geographical location information is created with third party data, it is not part of the default NAM reporting workflow. After you have installed the location database, you can refine the existing reports or create a custom report using DMI. For each client and server location, you can supplement the reports with additional information about the geographical region, country, and city. To do so, use dimensions:

  • For client locations (sites, areas, regions): client geographical region, client city, and client country.

  • For server locations (sites, areas, regions): server geographical region, server city, and server country.


To add geographical information about servers to the Network status - Servers view report, edit the main report section by selecting Edit section from the section context menu.

On the Data tab, select the dimension, such as Server city, and make sure the dimension is selected to be shown as a row. After choosing the new dimensions, click Display report to see the report again.

Fragment of the servers report with geographical information appended for each server
Fragment of the servers report with geographical information appended for each server

To preserve your modifications to the report, save it with a new name.