Business units

NAM Server > Settings > APM model > Business units

NAM Console > Configuration > Tiers, applications and transactions

Access alternatives:

  • Click the dashboard icon at the top of the NAM Console screen
    NAM Console dashboard
    and click the Business hierarchy tile
    NAM Console dashboard Business Hierarchy
  • Open the NAM Console menu

    and select Configuration > Tiers, applications and transactions
  • Open the NAM Server menu and select APM model > Business units

Use this screen to manage new and existing applications, and transactions, tiers, and reporting groups.


DC RUM 2017 is the last version with official support for reporting groups.

You can add new entities, delete existing ones, and verify if traffic exists that match your configuration rules. If your NAM Server is connected to Business Service Management, you can select applications and transactions from the lists of applications and transactions recognized by Dynatrace in your configuration.


With Business units you can:

  • Add new business units.
  • Delete existing business units.
  • Export or import business units definitions.
  • Add, delete, or modify rules for a chosen entity.
  • Preview matching traffic for existing or newly defined configuration rules.

Some entities may have been imported from external configuration files. In this case, they are marked with a corresponding Read only icon. Note that you cannot change or delete the imported configuration, but you can add new configuration rules.

After defining applications and transactions, you can use several dedicated reports to supervise application performance.

Business unit naming conventions

A business unit name cannot contain any of the following characters:

  • . (dot or period or full stop)
  • (single quote)
  • (double quote)
  • % (percent sign)
  • ^ (caret)

A name that uses any of these characters will cause data discrepancies.


Business Units issue instant visual notifications for a number of user actions performed with the tool. Notifications are available in three types:

  • Information
  • Warning
  • Error Each type is identified by an icon. All of the system notifications are displayed in the right bottom corner of the configuration window.

Example of the business unit visual notifications

Business units notifications
Business units notifications

Note that error messages must be manually canceled, to help prevent the oversight of issues.

Matching data preview

When you add rules to a tier, an application, or a transaction, the Matching data preview shows the traffic information stored in the report server's cache matching the selected set of rules.

Software service, servers, and operations that are reported are shown in a table. Filter the content to locate the software services, servers, or operations using the Find control in a similar manner as on reports. Note that the entries in the Operation column are concatenated and their full form appears in a tool-tip when you mouse over them.

Each time a new rule is added, the new entries matching the rule are added to the list. To see the operations matching only one rule, select the check box in the Rules from transactions in this application section. Select any number of rules to see the filtered results. To remove a single selection clear the selected check boxes.

The preview section shows also the division of your datacenter into tiers. Filter the operation or server matches by choosing tiers in the similar way transaction rules are selected. Note that only the tiers for which matching traffic was found are active and listed, the remaining tiers are filtered out and can be shown after you click All in the Tiers section.

The data presented in this section is only for review and should not be regarded as a report. The historical data is not available and the only time range that can be selected is Today or Last monitoring interval.

In cluster configurations, the preview is only available for the data that passes from data collectors directly to the master server. The statistics for software services reported by slave servers are not shown in the Matching data preview section.

Deleting and modifying business units

Delete or modify applications, transactions, or tiers on the Business units screen. To delete one of the listed entities, select its name and click Delete.

Note that when deleting an application that all of the transactions (and their rules) belonging to the given application are also deleted. Every time an entity is successfully removed from the report server database, a notification confirming the operation is displayed.

To rename one of the listed applications, click its name and edit it.

Note that you cannot delete read-only entities marked by Business unit read only attribute icon.

Importing and exporting definitions

A report server administrator can back up application, transaction, and tier definitions. The exported definitions are in YAML format. This structure is capable of carrying information for tiers, multi-level reporting hierarchy, and user assignments. Click Export to back up the business units definitions.

Import the definitions for tiers, applications, and transactions directly from another Server Monitoring or restore the definitions using a previously stored backup file. The server allows two syntax types at import time: simple text file and YAML format. While both types are human readable, the text file does not support the multi-level reporting hierarchy.

For more information, see Business units backup and restoration.