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Business units

Use this screen to manage new and existing applications, and transactions, tiers, and reporting groups.

Open the Business units page from the NAM Server (APM model > Business units) or the NAM Console (Monitoring > Business units and then select a NAM Server from the list).

You can configure business units on the front-end node of each cluster, including clusters that are slaves in a farm.

  • Within a cluster business unit synchronization is obligatory (you can’t disable it)
  • Within a farm business unit synchronization is optional (you can switch it on or off)

Deprecated: DC RUM 2017 is the last version with official support for reporting groups.

You can add new entities, delete existing ones, and verify if traffic exists that match your configuration rules.


With Business units you can:

  • Add new business units

  • Delete existing business units

  • Export or import business unit definitions

  • Add, delete, or modify rules for a chosen entity

    You can add rules on the application level and on the transaction step level.

    • Traffic matching rules from the step level is assigned to a particular step and the transaction to which the step belongs.
    • Traffic matching rules from the application level and not matching any rule from the step level is assigned to the transaction All other.
  • Preview matching traffic for existing or newly defined configuration rules

Some entities may have been imported from external configuration files. In this case, they are marked with a corresponding Read only icon. Note that you cannot change or delete the imported configuration, but you can add new configuration rules.

After defining applications and transactions, you can use several dedicated reports to supervise application performance.

Business unit naming conventions

A business unit name cannot contain any of the following characters:

  • . (dot or period or full stop)
  • (single quote)
  • (double quote)
  • % (percent sign)
  • ^ (caret)

A name that uses any of these characters will cause data discrepancies.


Business units issues instant visual notifications for a number of user actions performed with the tool. Notifications are available in three types:

  • Information
  • Warning
  • Error

Each type is identified by an icon. All of the system notifications are displayed in the right bottom corner of the configuration window.

Example business unit notifications:

Business units notifications

Note that error messages must be manually canceled, to help prevent the oversight of issues.

Matching data preview

When you add rules to a tier, an application, or a transaction, the Matching data preview shows the traffic information stored in the report server's cache matching the selected set of rules.

Software services, servers, and operations that are reported are shown in a table. Filter the content to locate the software services, servers, or operations using the Find control in a similar manner as on reports. Note that the entries in the Operation column are concatenated and their full form appears in a tool-tip when you mouse over them.

Each time a new rule is added, the new entries matching the rule are added to the list. To see the operations matching only one rule, select the check box in the Rules from transactions in this application section. Select any number of rules to see the filtered results. To remove a single selection clear the selected check boxes.

The preview section shows also the division of your datacenter into tiers. Filter the operation or server matches by choosing tiers in the similar way transaction rules are selected. Note that only the tiers for which matching traffic was found are active and listed, the remaining tiers are filtered out and can be shown after you select All in the Tiers section.

The data presented in this section is only for review and should not be regarded as a report. The historical data is not available and the only time ranges that can be selected are Today or Last monitoring interval.

In cluster configurations, the preview is only available for the data that passes from data collectors directly to the master server. The statistics for software services reported by slave servers are not shown in the Matching data preview section.

Deleting and modifying business units

  • To delete an application, transaction, or tier, select its name and select Delete.

    Note that when deleting an application that all of the transactions (and their rules) belonging to the given application are also deleted. Every time an entity is successfully removed from the report server database, a notification confirming the operation is displayed.

    Note that you cannot delete read-only entities marked by Business unit read only attribute icon.

  • To rename one of the listed applications, select its name and edit it.

Importing and exporting definitions

You can back up application, transaction, and tier definitions to a YAML file.

  • Select Export to back up the business units definitions to a file.
  • Select Import to import the definitions for tiers, applications, and transactions directly from another Server Monitoring or restore the definitions using a previous backup.
  • As an alternative, you can use the Admin console to Export business hierarchy and Import business hierarchy.

These options are described in Business units backup and restoration.