Market graph help

This graph was formerly referred to as a Metro graph.

Transaction Perspective and Application Perspective - By default, a Market graph for transaction data displays a detailed view of performance and availability data, organized by Market area, by country, or by region. (When you generate the graph using the Graph page, you can select whether you want to include a performance graph, an availability graph, or both—the default.) More information

Voice Perspective - Data displayed for Voice Perspective Market graphs includes Audio Delay, MOS, and Service Availability. More information

Transaction Perspective and Application Perspective market graphs

The Availability percentage is generated by dividing successful measurements by total measurements. This number can vary depending on whether you include Content Errors as Page Errors.


Note on errors excluded from availability: Some internal errors are removed from consideration when computing Availability because they may be caused by problems within Keynote agents or infrastructure. To see a list of all Keynote internal errors that indicates which ones affect Availability, see Internal and External Error Code Listing.

A Market graph groups all the agents of a particular city, country, or region into a single bar on the graph and shows the average performance for each. For example, a data point taken at 10:00 a.m. for Chicago represents the average performance time for all Chicago agents during that measurement interval. By default, the Market graph displays data by city. You can choose to display city, country, or region using the Market Type drop-down at the bottom of the screen.

Market Graph summarizing performance and availability by market for a specified time period.

A Market graph helps to focus attention on a particular market where an issue may be occurring, but it should be used in conjunction with the Agent graph to help isolate the agents that are demonstrating poor performance.


If only a single measurement is included on a Market graph, and you have set your MyKeynote Preferences to display alarm levels in your graph, and an alarm has been set, the bars in this graph will be color-coded to show their relationship to the alarm threshold. Any bar above the alarm threshold is red. Any bar below the alarm line, but within 80% of the alarm level, is yellow, and any bar below 80% of the alarm level is green. For example, if the performance alarm level is set to 10 seconds, then any bars at 10 seconds and above are red, any bars from 8 seconds to 9.9999 seconds are yellow, and any bars below 8 seconds are green. You will also see a vertical line indicating the current critical alarm settings and the warning setting (80% of the critical setting). If these lines are too close together to be distinguishable, only the critical threshold indicator will be shown. Note also that you can use the Preferences page to specify whether you want to show bars for all Market areas, or only a subset of the worst performing Market areas.

Actions for this graph

The Actions menu at the top right of the Market graph provides access to several tools to help make use of the graph and its underlying data.

See Chart Actions for information about graph page controls that you can use to save graphs, download data, and refresh the graph.

Voice perspective market graphs

For each market (City, Country, or Region) the Market graph page includes graphs for these metrics:

(Click the name of the metric above for more information.)

These graphs allow you to compare performance and availability between different geographic locations.

Data detail

Placing the mouse cursor over any graph bar displays data detail for that measurement.

Graph page options

Change graph selection criteria

You can change the graph selection criteria, for example by specifying individual cities you are interested in, or generate a different type of graph for this data set by using the controls beneath the Market graph.

Summary table

MyKeynote displays a Market Graph table below the graph. This table shows the numerical values used to create the current graph. The total at the bottom of the graph is not an average of the numbers shown in the table, but is a grand mean of all the underlying raw data for the graph.

See Chart Actions for information about graph page controls that you can use to save graphs, download data, and refresh the graph.