Carrier graph help

The Carrier graph groups agents by the Carrier they are associated with. Each agent is identified with a single Carrier or labeled as multi-home if it is connected to more than one Carrier. This graph can help identify Carrier-specific performance problems. (Although Carriers are the most common use for this page, the Change an Agent’s Carrier option on the My Account > Utilities page can be used to group agents by any category.)

By default, the Carrier graph includes both a performance and an availability graph. (You can choose to include a performance graph, an availability graph, or both, when you generate the Carrier graph from the Graph page.) The availability percentage used by the availability graph is generated by dividing successful measurements by total measurements. This number can vary depending on whether you include content errors as page errors.


Note on errors excluded from availability: Some internal errors are removed from consideration when computing Availability because they may be caused by problems within Keynote agents or infrastructure. To see a list of all Keynote internal errors that indicates which ones affect Availability, see Internal and External Error Code Listing.

Carrier Graph

In the Carrier graph shown above, only the five worst-performing Carriers are included, plus a bar representing average Carrier performance for all Carriers. You can select whether you want to include all Carriers, or a subset of the worst performing Carriers (plus an average), using the Graphs > Graph Preferences > Show ## category(ies) in Agent, Metro, Backbone and ISP graphs setting.

Actions for this graph

The Actions menu at the top right of the Carrier graph provides access to several tools to help make use of the graph and its underlying data.

See Chart Actions for information about graph page controls that you can use to save graphs, download data, and refresh the graph.

Showing alarm levels in carrier graphs

If only a single URL is included on a Carrier graph, and you have set your MyKeynote Preferences to display alarm levels in your graph, and an alarm has been set, the bars in this graph will be color-coded to show their relationship to the alarm threshold. Any bar above the alarm threshold is red. Any bar below the alarm line, but within 80% of the alarm level, is yellow, and any bar below 80% of the alarm level is green. For example, if the performance alarm level is set to 10 seconds, then any bars at 10 seconds and above are red, any bars from 8 seconds to 9.9999 seconds are yellow, and any bars below 8 seconds are green. You will also see a vertical line indicating the current critical alarm settings and the warning setting (80% of the critical setting). If these lines are too close together to be distinguishable, only the critical threshold indicator will be shown. Note also that you can use the Preferences page to specify whether you want to show bars for all Carriers, or only a subset of the worst performing Carriers.

Change graph selection criteria

You can change the graph selection criteria, for example by specifying individual Carriers you are interested in, or generate a different type of graph for this data set by using the controls beneath the Summary Carrier graph. You can use the “Categorize based on” drop down to specify the data that is displayed in the second graph on the page, and in the following tables.

Summary table

MyKeynote displays a table below the Carrier graph that shows the numerical values used to create the current graph.

Standard graph controls

See Chart Actions for information about graph page controls that you can use to save graphs, download data, and refresh the graph.