September 11th, 2018: Dynatrace NAM 2018 General Availability
What is Dynatrace NAM?
DC RUM is now known as Dynatrace Network Application Monitoring (Dynatrace NAM). With its focus on user monitoring for enterprise applications like SAP, Siebel, Oracle, application delivery tiers like Citrix and optimized WANs, Dynatrace NAM ensures great user experience for all your enterprise IT services.
|Release Date||Release Name|
|September 11, 2018||Get Dynatrace NAM 2018|
|May 22, 2017||DC RUM 2017 May Release Notes|
New packaging and licensing
DC RUM to NAM name changes also apply to the solution’s components as follows:
NAM 2017 May release Dynatrace NAM 2018 release RUM Console NAM Console Central Analysis Server (CAS) NAM Server Advanced Diagnostic Server (ADS) Advanced Diagnostics on Demand feature of NAM Server Agentless Monitoring Device (AMD) NAM Probe
Dynatrace eServices licensing now replaces the DLM licensing system for both capacity-based and component-based licenses. This will greatly simplify license management during upgrades while also tracking usage.
- All software services monitored by NAM can now be integrated with Dynatrace Managed (or Dynatrace SaaS), delivering a single landing spot for all monitored applications and infrastructure.
- Bidirectional drilldowns between hosts and servers provide in-context transition between Dynatrace and NAM views.
- Continued look-and-feel unification delivers a better solution experience
- New SSO support facilitates seamless navigation between Dynatrace and NAM-sourced views and enables NAM integration with your enterprise SSO infrastructure. NAM 2018 supports SAML 2.0 and has been tested with the OpenAM Single Sign-On Identity Provider. Integration with more platforms will follow.
Application and user experience monitoring and analytics
- The new Health Dashboard replaces the Application Health Status report, improving interactivity and simplifying presentation. This dashboard provides a high-level view of your application and services landscape, including health, activity, business impact and alerts, easily customizable and with intuitive drilldowns to underlying metrics.
- Advanced Diagnostics on Demand replaces the Advanced Diagnostics Server (ADS), offering real-time access to discrete operation details, including load sequence charts. Diagnostic detail data directly uses available NAM probe storage space, eliminating the need for SQL storage and a separate ADS report server.
- The new Error Explorer supplements NAM’s existing workflows by delivering interactive insights into the source and scope of errors and availability problems.
- The Network and Citrix Explorers and Dashboards have been extended with new metrics, streamlining the workflows.
Reporting engine (DMI) improvements
- Integrate complex analytics directly into your NAM reports. Calculated columns allow you to improve and customize insights into reported metrics through DMI’s new expression-based column calculations, applying regular expressions, enhanced conditional statements, and row filters to NAM Server report metrics.
- Rich tables deliver high-density tabular reports with instant one-click charts and graphs.
- The Universal Diagram supports the visualization of additional metrics via tooltips, dot size, and dot color.
- Passing filters on metrics. Advances to DMI’s filtering and time controls improve context persistence for custom drill-down definitions in DMI reports.
- Search has been enhanced to support custom vocabularies, including the user-defined #TIME. Autocorrection and a new results interface improve relevance.
Operational efficiency and ease of use
- Enhanced alert configuration gives you easy access to an extended set of metrics. We've completely redesigned the alert engine, basing it on the familiar and flexible DMI.
- The new operation sequence wizard simplifies the configuration of monitored operational sequences for Siebel and other complex web-enabled apps of record.
- NAM provides a secure way of pseudonymizing and encrypting end-user names to protect user privacy. User anonymization is one of the privacy-enhancing techniques recognized by the European Union’s new General Data Protection Regulation (GDPR), and anonymization has been a recommendation of the United States Federal Trade Commission since 2012. User name anonymization and encryption provides a secure way of limiting casual access to personally identifiable information while preserving user-specific troubleshooting depth for authorized users.
- New granular role definitions limit access to user names to specialized roles, preserving NAM’s ability to deliver user-specific diagnostic details to authorized users when required.
- nCipher softcard support has been extended to support HSM soft keys, an optional functionality of nShield Connect that lets the host restrict the use of keys managed by the HSM.
- As noted above, the new Advanced Diagnostics on Demand simplifies NAM’s deployment architecture by serving diagnostic details directly from the NAM Probe, eliminating the need for the ADS Server.
- Native mobile access. As we continuously optimize DMI reports for mobile web browsers, and Dynatrace NAM 2018 alert notifications can be delivered to third party services, e.g. the Slack mobile app, we will discontinue support for the Mobile App with the 2018 release. Integration with Slack will be supported for all currently supported NAM and DC RUM releases. The mobile application will be removed from the AppStore and Google Play.
- Synthetic monitoring integration. The Dynatrace platform is now the primary interface for all Dynatrace customers, including users of the classic products. As Synthetic Classic customers upgrade to Dynatrace Synthetic, Dynatrace NAM 2018 Server will continue to acquire and process Synthetic Classic data; however, alerting on Synthetic Classic data will no longer be supported.
- AppMon integration. We encourage customers to migrate from integration with AppMon & UEM data sources towards new integration within Dynatrace. Integration with AppMon & UEM data sources will be removed in the NAM 2019 release.
- VoIP and Tuxedo. We have transitioned VoIP and Tuxedo decodes from the price list to the customer growth price list (formerly known as Maintenance and Capacity). We will continue to support them for customers currently holding licenses for those decodes until their end-of-life in June 2019.
Responding to your product ideas
At Dynatrace, we take pride in our customer-first focus, and your feedback is invaluable. Your product ideas listed below have driven NAM 2018 development decisions. Many of them translate to modified product features, while others have been taken as ideas that have spurred new development work:
- Citrix Application performance tuning
- Ability to increase size and colour of "last update" timestamp in DMI dashboards
- Completed and planned DC RUM product ideas.
- Pass through displayed value using Drilldown Links.
- Add all type of software services in the DCRUM integration with Dynatrace.
- Enhancement Request for Alerting.
- Ability to write Numerical formula in DMI reports.
- TCPDUMP capture always on feature for last 15 days.
- Custom DMI report resolution.
- Request to add time dimension as the triggering condition or filter.
- Allow multiple Auxiliary metrics in Alert condition definition. Provides better context to Alerts.
- Ability to use "and" boolean within DMI Dimension Filters.
- Adding additional field (Username) on DCRUM SMTP connection.
- Select DMI Color Counter range and see the details.
- Show percentage difference for DMI Benchmark reports.
- Support for authentication/pipelines when exporting to ElasticSearch.
- Alert on Server Site.
- Add a status metric to the Module Status diagnostic data view.
- Business unit enhancement.
- Role assignment via Groups should be more intuitive.
- Compound metrics for DMI charts.
- Additional default resolutions when using 1 minute intervals.
- Ability to display metric value on Universal Diagram.
- Next generation "Application health status" report.
- Need DCRUM to support Nshield Connect HSM Soft Card Security.
- Application Health Status - "No Data" category.
- The ability to break down the admin role for certain criteria.
- DLM: Possibility to license a system with more than 1 MAC address.
See upgrade paths, compare it against your inventory, and download all required installation packages at their latest service pack release.
Information about changes the upgrade will bring to your deployment.
Information designed for customers who have their Dynatrace products at releases that support a direct upgrade to current release.
This release may contain an issue that relates to your deployment. Please review the page content carefully. Some issues and solutions may be a part of different NAM component than you expect. For the latest information on known issues for this release, see Known Issues.
Versions of third-party components supported and/or used by DC RUM software.
For information on officially supported versions of Microsoft Windows, Microsoft SQL, Linux and browsers:
Dynatrace is committed to providing effective and reliable support for NAM. This includes communicating early about the planned end of life for a given version as well as providing manageable upgrade paths. Typically we support versions for 2 years after the initial release date. If your product has reached or is about to reach the End of Support, you need to upgrade immediately. For more information on our support policy, see Dynatrace Support Policy.
Dynatrace NAM Releases
|NAM Release||End of Support - Standard||End of Support - Premium|
|Release 2018||September 11, 2020||September 11, 2021|
DC RUM Releases
|NAM Release||End of Support - Standard||End of Support - Premium|
|Release 2017||May 31, 2019||May 31, 2020|
|Release 12.4||June 30, 2018||June 30, 2019|
|Release 12.3||June 30, 2017||December 31, 2017|
|Release 12.2||January 31, 2017||N/A|
|Release 12.1||May 31, 2016||N/A|
|Release 12.0||June 2015||N/A|
|Release 11.7||June 2015||N/A|
|Release 11.6||July 2014||N/A|
|Release 11.5||December 2013||N/A|
|Release 11.1||October 2012||N/A|
|Release 11.0||June 2012||N/A|
|Release 10.0||October 2012||N/A|
Other Products and Components
|Other Products and Components||End of Support|
|Enterprise Synthetic 12.5||May 31, 2019|
|Enterprise Synthetic 12.4||June 30, 2018|
|Enterprise Synthetic 12.3||June 30, 2017|
|Synthetic Monitoring1 release 12.2||January 31, 2017|
|VantageView||December 31, 2016|
|Server Monitoring||December 31, 2016|
|QALoad Protocol Scripting||May 31, 2016|
|NetworkVantage||April 30, 2015|
1 Also known as ClientVantage Active or Private Enterprise
What does “End of Support” mean?
When a NAM release reaches its End of Support date:
There will be no further new development for that release.
There will be no further bug fixes or security updates for that release.
There will be no further on-demand support for that release. No calls, emails, community posts, or other forms of support regarding the offering shall be accepted after the End of Support date.
What should I do next?
If your product has reached End of Support you need to migrate to a newer release, preferably to the latest available product version as it is the smartest choice in terms of security and support for the latest versions of the monitored applications.
Visit our NAM Migration Center for help with planning this migration and getting ready for it (hardware, RHEL OS, SQL Server version, etc.)
If you need Dynatrace to plan and execute an upgrade, please contact your Customer Success Manager.
Continuing to use unsupported software may open you to increasing security risks and compatibility problems, and you will not be able to contact support or enjoy the results of ongoing development provided for later releases.