DC RUM Data Center RUM 2017 May Release Notes
May 22nd, 2017 Your applications are becoming more dynamic; so is DC RUM!
Leveraging significant advances in scalability and performance, DC RUM 2017 delivers new capabilities that will empower your operations teams to improve efficiency and deliver peak application performance. DC RUM 2017 will help you:
- Control complexity through real-time awareness of changes in your application environments
- Accelerate performance insights through increased report granularity
- Reduce costs by delivering a consistent, intuitive user experience across all Dynatrace solutions
- Improve service levels through Dynatrace application and system insights
Learn more by reading below or listen to the DC RUM 2017 What's New webinar recording on Dynatrace University.
Speed time-to-insight with increased interactivity
DC RUM 2017 adds four new Explorer views – the Network Explorer, the DNS Explorer, the Citrix Explorer and the Alerts Explorer. The existing Explorers – Operation and User – have also been expanded. Explorers supplement DC RUM’s predefined workflows – including customer-specific DMI workflows – with flexible and intuitive “Interactive Viewer” reports. Explorers deliver interactive filtering, allowing the user to “slice and dice” data related to an element or time range of interest. Associated metrics are automatically filtered and focused, yielding immediate and relevant insights without switching views. Contextual drill-down to appropriate deep-dive reports takes you quickly to the information you need to identify and isolate problems – no matter where they originate.
The Network Explorer report analyzes network performance, usage and errors
The DNS Explorer report analyzes performance, availability and errors for DNS queries
The Alerts Explorer report delivers multi-dimensional alert navigation to simplify and prioritize alert responses
The Citrix Explorer report makes it easy to analyze and troubleshoot performance issues specific to XenApp and XenDesktop environments
The User Explorer has been extended to support additional use cases, speeding insight into the context influencing user complaints
The Operation Explorer has been extended with new heat charts and slow operation cause breakdown charts
In addition, we’ve introduced “smart questions” that enable users to quickly jump to the report showing the answer, instead of navigating through a series of workflow steps. For example, just ask DC RUM “Could user X access server Y two days ago?” and the appropriate report – with the right context – is quickly served.
Adopting SAP HANA in-memory database as part of your SAP landscape transformation? We’ve got you covered!
DC RUM 2017 introduces the HANA database analysis module, enhancing the industry’s most comprehensive end-to-end SAP performance monitoring solution. With the HANA DB analysis module, you can:
Analyze performance delivered by the SAP HANA DB to the systems that depend on it, like NetWeaver ABAP and JAVA servers, BI and BW
Evaluate the impact of database modernization on SAP user experience
Dive into individual HANA DB query performance to identify tuning opportunities and isolate performance problems
Report important trends for database usage, performance and availability
Gain timely visibility into service changes in the agile data center
DC RUM’s auto-discovery capabilities gain new value with the Service Activity Change feature, informing you of important changes in your environment.
Discover new – or newly inactive – services and servers through the Service Activity Change feature. With DC RUM, you’ll quickly learn when new applications are deployed, or when services are removed – and whether users might still be attempting to use them.
Maintain optimal user experience by tracking new app deployments as they occur, choosing the appropriate monitoring policy to help ensure service delivery excellence.
Enjoy an improved Dynatrace-wide user experience
We’re continuing to improve your user experience with DC RUM, modernizing the user interface while unifying the look and feel across all Dynatrace products.
Intuitive navigation controls, a faster user interface, and more visual sizzle improve usability, extend DC RUM’s value to new stakeholders, and improve your operational efficiency.
You’ll find modernized time controls, breadcrumbs for clearer workflow navigation, notifications, filter indicators, tabs, charts, and much more.
Complement DC RUM’s “outside-in” transaction-level visibility with “inside-out” host- and process-level performance, availability and error metrics monitored by Dynatrace OneAgents. Now your operations teams can rely on a single performance management solution that incorporates data from multiple sources – agents, probes, and synthetic monitoring – to ensure comprehensive application coverage at the right depth.
Extend your fault domain isolation capabilities into the application server infrastructure – including OneAgent-discovered dependencies – leveraging Dynatrace’s AI-driven root cause analysis.
DC RUM 2017 introduces the Early Access Program for Dynatrace unification, initially supporting SAP, Citrix and HTTP applications by passing metrics to Dynatrace SmartScape where they are correlated with OneAgent host and process information.
Responding to your product ideas
At Dynatrace, we take pride in our customer-first focus, and your feedback is invaluable. The following list highlights specific product ideas you shared in the DC RUM Product Ideas forum that have driven DC RUM 2017 development decisions. Many of them translate to modified product features, while others have been taken as ideas that have spurred new development work, already underway; we will continue to respond aggressively in future product updates.
Top reasons to upgrade to DC RUM 2017
Why upgrade to DC RUM 2017? Here’s a quick list of benefits specific to the applications you monitor and the DC RUM environments you operate:
- The new Citrix Explorer makes it easy to analyze and troubleshoot performance issues specific to XenApp and XenDesktop environments.
- CGP latency has been added to the Citrix performance metric set. The CGP latency measurement includes time spent in the application protocol stack within the Citrix infrastructure, helping isolate infrastructure capacity bottlenecks from network-related constraints.
- DC RUM’s ACK RTT measurement calculation has been modernized to eliminate influence of outliers on reported values. ACK RTT measurements enhance troubleshooting long-lasting Citrix connections where TCP SYN RTT measurements are rare.
- DC RUM’s new SAP HANA DB decode helps quantify the benefits of adopting HANA DB as the backend to your SAP ERP systems, both at the database tier and at the user-facing front tiers (SAP GUI).
- DC RUM’s SAP GUI decode has been enhanced with more detailed reporting of the SAP screens users are on when transaction measurements are taken. The SAP GU decode can now report the DynPro screen number and CUA program name for all user transactions.
- The page URL monitoring configuration wizard has been redesigned from the ground up. Now configuration is super-easy; even the most sophisticated POST parameter-level configurations can be accomplished with ease and confidence.
- Web applications may have hundreds or thousands of unique page names or URLs, posing monitoring scalability challenges. DC RUM 2017 processes measurement data faster, allowing you to scale up with more detail into currently-monitored apps, or scale out to monitor more apps.
Custom applications monitored with the Universal Decode (or candidates for such monitoring)
- Our constantly growing Universal Decode community has contributed several new Universal Decode scripts; these require the DC RUM 2017 AMD. Enhancements include support for pipelining and side-switching during transaction execution.
The DC RUM itself became a bit easer to manage too
- Security services have been tightly integrated into the RUM Console, eliminating the need for a Central Security Server. This reduces DC RUM’s system footprint while improving overall reliability and performance.
- The Virtual AMD () is now available as the OVA package – simplifying AMD deployment in VMWare ESX environments. The has a dedicated driver for VMnet NICs, which lowers the AMD overhead in all-virtual deployments. The OVA package and VMnet drivers are available to all customers through the Early Access Program.
- DC RUM diagnostic reports have been refactored for both CAS and AMD. Now you have more comprehensive insight into the DC RUM internal operations, so you can plan DC RUM usage more efficiently and diagnose on the spot any impediments to the DC RUM operation, like monitored traffic quality.
Enterprise Synthetic received several important enhancements
- See Enterprise Synthetic 12.5 Release Notes.
Dynatrace Network Analyzer has been updated too
- See Dynatrace Network Analyzer 12.5 Release Notes.
Your upgrade will be fine if you follow the community resources prepared to guide through the process: DC RUM Migration Center and Upgrade. Below, we list the most critical points you need to consider before starting your upgrade project.
Due to major changes in system architecture, you can only upgrade to DC RUM 2017 from DC RUM 12.4.x. We strongly recommend updating your DC RUM 12.4 to the latest available service pack before upgrading to 2017.
New AMD architecture
Since the 2017 release, the AMD is available only in the new architecture we referred to as High Speed AMD.
- There's no direct upgrade from a Classic AMD. However, you can migrate your Classic AMD configuration to a fresh installed AMD 2017. The upgrade for High Speed AMD 12.4.5 and above works as usual.
See Migrating to High Speed AMD.
- DC RUM 2017 AMD supports Red Hat Enterprise Linux 7.3. If your current AMD installation uses earlier Red Hat releases, and you plan to use the AMD version 2017, you need to upgrade the operating system to Red Hat Enterprise Linux 7.3 before installing the AMD.
See Updating Linux.
User access and security handled by RUM Console
We drop CSS. Now, you will manage your users and security using RUM Console.
- The RUM Console installation program will import all your users and settings from a current CSS installation.
See Upgrading the RUM Console.
- We introduce a concept of API tokens for authorizing the safe communication between the DC RUM components. You will need one to connect your DC RUM components to RUM Console during installation.
See API tokens.
- Once the upgrade process is complete and your DC RUM is up and running, you can uninstall the CSS and delete the database.
AMD installation options
Upgrade.bin, the AMD installation program has now two installation modes, automatic and manual. There's no default option. You must choose one using
See Installation and upgrade options.
For more information, see DC RUM 2017 Upgrade considerations.
Please consult the Changes in current releases page for details on changes and limitations in the DC RUM 2017 that my affect how the product works in your environment.
This release contains a number of quality improvements and resolutions to issues that have been reported in previous releases. For the latest information on resolved issues for this release, see DC RUM Resolved Issues (Login required).
This release may contain an issue that relates to your deployment. Please review the page content carefully. Some issues and solutions may be a part of different DC RUM component than you expect. For the latest information on known issues for this release, see DC RUM Known Issues (Login required).
To achieve optimal and reliable performance from your DC RUM software, ensure that your system meets the specifications of platforms and cards described in Hardware Recommendations.
Data Center RUM 12.3 - End of Support
Please note the upcoming end of support for Data Center RUM 12.3 release. If your DC RUM deployment still uses release 12.3 or earlier, plan on a migration to the latest update. The standard support for Data Center RUM 12.3 Release ends on June 30, 2017.
Dynatrace is committed to providing effective and reliable support for DC RUM. This includes communicating early about the planned end of life for a given version as well as providing manageable upgrade paths. Typically we support versions for 2 years after the initial release date. If your product has reached or is about to reach the End of Support, you need to upgrade immediately. For more information on our support policy, see Dynatrace Support Policy.
DC RUM Releases
|DC RUM Release||End of Support - Standard||End of Support - Premium|
|Release 2017||May 31, 2019||May 31, 2020|
|Release 12.4||June 30, 2018||June 30, 2019|
|Release 12.3||June 30, 2017||December 31, 2017|
|Release 12.2||January 31, 2017||N/A|
|Release 12.1||May 31, 2016||N/A|
|Release 12.0||June 2015||N/A|
|Release 11.7||June 2015||N/A|
|Release 11.6||July 2014||N/A|
|Release 11.5||December 2013||N/A|
|Release 11.1||October 2012||N/A|
|Release 11.0||June 2012||N/A|
|Release 10.0||October 2012||N/A|
Other Products and Components
|Other Products and Components||End of Support|
|Enterprise Synthetic 12.5||May 31, 2019|
|Enterprise Synthetic 12.4||June 30, 2018|
|Enterprise Synthetic 12.3||June 30, 2017|
|Synthetic Monitoring  release 12.2||January 31, 2017|
|VantageView||December 31, 2016|
|Server Monitoring||December 31, 2016|
|QALoad Protocol Scripting||May 31, 2016|
|NetworkVantage||April 30, 2015|
 also known as ClientVantage Active or Private Enterprise
What does “End of Support” mean?
When a DC RUM release reaches its End of Support date:
There will be no further new development for that release.
There will be no further bug fixes or security updates for that release.
There will be no further on-demand support for that release. No calls, emails, community posts, or other forms of support regarding the offering shall be accepted after the End of Support date.
What should I do next?
If your product has reached End of Support you need to migrate to a newer release, preferably to the latest available product version as it is the smartest choice in terms of security and support for the latest versions of the monitored applications.
Visit our DC RUM Migration Center for help with planning this migration and getting ready for it (hardware, RHEL OS, SQL Server version, etc.)
If you need Dynatrace to plan and execute an upgrade, please contact your Customer Success Manager.
Continuing to use unsupported software may open you to increasing security risks and compatibility problems, and you will not be able to contact support or enjoy the results of ongoing development provided for later releases.