Monitor user experience

The best way to get user experience monitoring data is to use the Business Analytics web view, which provides comprehensive and handy view of application performance from the user's point of view. However, the AppMon Client also provides powerful insight into how your users are doing. Below you can find a list of common use cases you cover in AppMon.

Monitor user experience by geographical region

Use the World Map to quickly visualize in real-time the user experience of your system at the world, region, and country level (for countries with large populations). It also displays key global metrics for a succinct understanding of how your users see application performance from their end. Access the World map using any of the following:

Monitor user satisfaction

AppMon User Satisfaction uses PureLytics data to provide the full context of user experience for your applications. Use the User satisfaction data to:

  • See at-a-glance the current state of how application performance is perceived by its users.
  • Quickly and efficiently filter millions of user visits using intuitive and visual filters to help you precisely identify problems.
  • Search for specific visits and pass visit details along to support or engineering to accelerate problem resolution.
  • Drill down from visits to see the full visit PurePath data in the AppMon Client.

Access the User Action data using any of the following:

  • AppMon Web:
  • AppMon Client or AppMon Webstart Client: Find user satisfaction data in any of the following:
    • Add a World Map dashlet to any dashboard.
    • In the Start Center, select User Experience > User Experience World Map for user satisfaction data by geographic region.
    • The Visits dashboard, available by selecting Visits in the Add Dashlet dialog box or by selecting Diagnose User Experience > Visits for a selected System Profile.

Use top findings to analyze user visits

AppMon Web lets you easily identify the component or area of your application that causes bad user experience, and get to the root causes of poor user visit experiences. AppMon 6.5 and later analyzes every user action and highlights problematic patterns as top findings.

The top findings display on both the Visits and Visit Details Web dashboards instantly reveal a problem's origin, whether it is on the frontend, backend, third party content or one or more of these. This data is particularly useful to frontend developers to help diagnose and resolve user experience issues. Other relevant details on the Visit Details dashboard such as visit duration and user action details provide a complete picture of each visit so you can quickly assess and act on frustrated actions.

See Visits web view to learn more.

Analyze user action details

For AppMon May 2017, visit details include a waterfall chart that shows timings for all the resources loaded for a selected user action. This lets you see at a glance exactly how the page loaded, resource loading with respect to performance metrics, and what resources have the biggest impact on page load performance. See User actions web view to learn more.

View top landing and exit pages

Use Top landing and exit page data to see where your main points of traffic generate, and how users interact with your web application based on scoped data. Landing and exit page data also helps you answer questions such as:

  • Are visitors taking the actions intended by the application? Are some pages of my web application not being used as expected?
  • Are users dropping off my web application from places other than anticipated drop off points? If so, could performance be playing a part?
  • Where is the majority of my traffic coming from? Is an unsatisfying user experience a possible factor in traffic generation in some locations?
  • Are user actions and performance consistent among all locations generating traffic?
  • Do some pages in my application fail more than others?

Find the lists of top landing and exit pages in the AppMon Web, at the Business analytics web view.