Troubleshooting migration

AppMon support

If you need further assistance, go to our support page.

Collecting support information

For issues with the upgrade or migration process and the migration tool, provide the following information on support tickets:

  • A support archive with all logfiles if the affected components could be started and did connect - or a zip of the log folder of components that have problems.
  • The full migration archive (.dtma) if any was created. If no explicit location is specified, it is found it the target <DT_HOME>/migration/ directory. It can become quite large, if necessary an FTP location for upload can be provided.
  • All dtmigration.log files (source and target) from where the migration tool was executed (working directory).
  • The versions of the source and target Dynatrace installation. For example 6.2 to 6.5.
  • The version of the Migration Guide used. For example from 6.3 to 6.5.