Agents are shown as license exhausted

Environment

All AppMon versions

Symptoms

The Agent overview dashlet or Status overview dashlet shows the Agents with the License exhausted status.

Subsequently, no PurePaths are recorded by the affected agents and the agent log shows

info [native] License = license exhausted; too many agents connected;

Solution

The number of connected Agents exceeds the license allowance.

It could happen due to license assignments—your license has the unused Agents, but they are reserved for another System Profile or Agent Group. Check your assignments, and modify them if needed. See license assignments for more information.
In AppMon 2018 March, if the assignments is the reason of exhaustion, the message displays it.

If your assignments are fine, and you consumed all available Agents, please contact your related sales representative to increase the volumes.

Warning

A possibly applied Agent Hours volume voucher will cover Agent Hours consumption of all exhausted Agents, independent of the technology type. Since license costs for technology types are different, the volume will be reduced by the documented weighting table. To prevent agent hours volume consumption for specific Agents, the maximum allowed limit on the license assignments dialog can be used.