Manage UEM visits volume

Generally, a UEM visit is defined as the actions performed by the same user within a certain time period. The visit duration is calculated from the start of the first user action to the end of the last user action.

This page shows how visit-based pricing is defined, what counts as a visit and gives instructions how to monitor consumption and add and deactivate UEM visits volumes to / from your license using both, the online method and the manual method.

How visit-based UEM licensing is defined

The UEM license is based on an annual visit volume that is renewed on a yearly basis automatically.

The annual consumption start date for all the blocks is the same as the first block purchased and resets to the full available amount of visits at the beginning of a period. Informational email notifications are sent to registered administrators when 75%, 90%, 95% and 100% of annual visits are consumed.

How visits are deducted from your purchased volume

Here is a sincere attempt to describe a complex computer algorithm in plain words. In doubt observed product behavior applies.

  • A visit is deducted from the license volume the second after a user action occurs.
  • One user action is considered a bounce and does not incur a deduction from the license volume.
  • Long running visits reduces your license volume by one every sixty minutes. In other words, an additional visit is deducted from the license volume for every completed hour the visit lasts.
    For example, if a visit lasts for 25 minutes, the volume decreases by one. If it lasts for 6 hours and 25 minutes, the volume decreases by 7 (7th hour). This shows as one visit (user action) in the Visits dashlet, but the visits volume reduces by seven. (license terms)
  • A visit ends when the browser or application either closes or is inactive for 30 minutes.
  • If the same user accesses the application again, it creates a new visit and consume one from the volume.
  • A visit can't cross applications. Applications and visits are a one to one mapping.
    So if you have two applications defined by URL-pattern and your customer accesses both, it results in two visits, even if it was without a timeout.
  • For licensing, there is no difference between native mobile and browser/web mobile visits.
  • Visits created by Synthetic Monitoring tests are not deducted from the volume.

For the best and most effective answer, contact your sales representative. Your representative should know what your contract looks like and, depending on your version, can advise for the best scenario for you.

Consult with sales for currency and actual agreements:

  • The UEM license is based on an annual visit volume. This volume automatically renews every year.
  • Annual visits are sold in blocks. You can start with a small block and add additional blocks if needed.
    This helps if you don't have a good estimate of visits per year to expect.
  • After a 100% of purchased annual visits are consumed, an additional visits buffer is provided.
    The buffer is the number of annual visits purchased divided by 12.
  • The annual consumption start date for all the blocks is the same as the first block purchased and automatically resets to the full available visits amount at the beginning of each maintenance / consumption year.
  • Informational email notifications are sent to registered administrators when 75, 90, 95 and a 100% of annual visits are consumed during the maintenance / consumption year.

How to check visits consumption

To check consumption, open the License Overview dashlet to quickly check UEM visit consumption. In the AppMon Client cockpit sidebar, simply double-click License Overview.

Also, you can check out the UEM Correlation Overview dashboard. In the AppMon Client cockpit, click Deployment Health > UEM Correlation.

How to manage your visits volume

The online method is initiated in the Client and requires the Internet connection to access the eServices website. The online method is recommended as it simplifies the process for adding and deactivating UEM volume from your license.

Note

If you are unable to connect to eServices from the Client, you may need to configure a proxy server. See Configuring a Proxy Server to Connect to eServices for more information.

For instructions on upgrading UEM volume, see License Upgrade.

Once activated, create a UEM license reservation to precisely manage the consumption of UEM volume across multiple System Profiles and Applications.


## Add UEM visits volume Activate UEM volume in the Client. This includes logging into eServices and activating the volume.

Manually add UEM visits volume using a file

Manually adding UEM visits volume requires downloading a voucher file from eServices and importing the file in the Client. The license must be activated to enable the Redeem button in eServices.

Deactivate UEM visits volume

Deactivate UEM volume using the Client. This includes logging into eServices and deactivating the volume.

Manually deactivate UEM visits volume

Manually deactivate UEM visits volume by generating a volume deactivation key in the Client, then accessing eServices and manually entering the key.

UEM volume reservation

To precisely manage the consumption of UEM volume, you can reserve a specified amount of total UEM volume per System Profile and Application. For example, if your license is provisioned for 1,000,000 UEM visits, you could reserve half of this volume for one System Profile and half for another System Profile. In addition, you can reserve UEM volume per Application of an individual System Profile, as shown in the following screenshot.

Additionally to reserving a UEM volume it's possible to limit the usage of UEM volume per interval. For example you could enter a limit of 10,000 UEM visits per day.

Free UEM visits volume

The UEM Free Trial button activates if your license contains free UEM visits volume. Click it to use the free UEM visits volume associated with your license.