License upgrade

There are several options for license upgrade. To choose the right option, decide on the appropriate period of time required to test your upgraded installation before activating the new license. The recommended option is a three days grace period after deactivation, which provides the fastest and most convenient results. The recommended option is the quickest and most convenient and results in a three day grace period after deactivation. Two alternative methods provide a longer grace period, but are more involved. This page describes all options below.

The instructions on this page assume an Internet connection is available for the Client to access eServices. See Manually Upgrade a License to perform a license upgrade without internet access.

Before performing a licensing upgrade, be aware:

  • An active maintenance contract is required to enable the appearance of the Upgrade button on the eServices website.
  • Due to the extensive list of new features and improvements in AppMon 2017 May, you must obtain a new license to migrate from a previous version. Additionally unused UEM volume requires an upgraded UEM volume voucher.
  • Prior to deactivating a license, you must release unused UEM volume from the current license. See Online license activation and deactivation
  • For AppMon 5.0 and later, the exact number of Web Server Agents is counted against the number of licensed Agents. Be sure to account for an increase in the number of Agents used when upgrading to a new license. See Web Server Agent Configuration or contact your sales representative for more information.

Recommended upgrade option

The general steps for performing the recommended upgrade option are:

  1. Deactivate the license using online deactivation initiated in the Client.
  2. In eServices, upgrade the license.
  3. Activate the license using online activation initiated in the Client.

Upgrade option 1 - trial license

Use this upgrade option if you need a grace period of more than three days to test your upgraded installation. This option creates a three-weeks trial license. After completing upgraded installation testing, you then create a full license and deactivate the previous version license.

Upgrade option 2 - temporarily skip license deactivation

The second upgrade option also provides a time extension to test your upgraded installation. Use this option to create a full license but skip the deactivation step until you have completed your testing.


After creating and activating an upgraded license using this method, you are legally restricted from using the previous version license.

Upgrading a UEM license using self-service

If you have remaining UEM volumes in your current license, you must deactivate them before you deactivate that license to have those remaining volumes available for the new license. See Manage UEM Visits Volume to learn how.

Upgrade a UEM volume voucher

When applicable, upgrade any UEM volume vouchers.

  1. Click the UEM Volume Vouchers tab.
  2. Click Upgrade. The Upgrade UEM Volume Voucher dialog appears.
  3. Select the target version and click Upgrade.

Manually upgrade a license

If the Internet connection is not available for the Client, you can upgrade a license manually.

If you are unable to connect to eServices from the Client, you may need to configure a proxy server. For more details, see Configuring a Proxy Server to Connect to eServices.

Perform the following steps to manually upgrade a license.

  1. Deactivate the current license. See License deactivation using a file for more information. If you're using a License File, see License activation and deactivation.
  2. Upgrade any UEM volume vouchers. See Upgrade a UEM volume voucher to learn how.
  3. Access eServices and upgrade the license.
  4. Activate the upgraded license. See License activation using a File for instructions.