Which data AppMon collects

AppMon captures a lot of data from your monitoring environment. Depending on your environment setup and data-privacy settings, some captured data may be protected by law or considered sensitive for other reasons. In such instances, you must take extra precautions to protect your customers' private data.

If your organization captures personal user data such as email addresses, IP addresses, or passwords in the course of monitoring, you should restrict view access to these sensitive data so that only authorized users can view them (IP address masking and User action name masking can be found here). You can also utilize confidential strings, so unauthorized AppMon users see only an obscured view of such masked data. In that case all sensitive values are represented with asterisks (*****), and so are hidden from unauthorized access.

User Experience Management (UEM) measures how fast an application performs from the perspective of the end user. It captures transactions triggered within browsers (desktop or mobile) or mobile apps from end to end: browser or app, over web server and application server, into the database. UEM lets you track user behavior on web pages. It helps you identify user problems before your user complains. It also lets you receive business analytics data like the geographic distribution of your web page visitors and average session duration. See User experience management to learn more about UEM.

The metrics for UEM measurements are captured on the user's side in the browser or in the app, because the user experience data must include the browser's rendering time, the time it takes to load objects from Content Delivery Networks (CDN), and other variables outside of direct application control. Then AppMon sends these metrics back to the server side.