Agent hours reservation (REST)

These requests handle Agent Hours reservations for certain System Profiles and Agent Groups in those System Profiles.

You can enable/disable usage of Agent Hours, reserve them for a System Profile and an Agent Group, and set up the validity period of the reservation.

You can also view and delete such configurations.

PUT Agent Hour reservation

Creates the Agent Hour reservation for the specified System Profile and an Agent Group in this System Profile. If such a reservation already exists, it will be overwritten.

If no group is specified, the reservation for all Agent Groups will be created/updated. Reservations for a particular group, if any, won't be affected.

The specified Agent Group must exist in the System Profile prior to request execution.

The request consumes application/json.

PUT
  • AppMon 2018 April https://{server}:8021/api/v3/license/reservation/agents/agenthours
  • AppMon 2018 October https://{server}:8021/api/v4/license/reservation/agents/agenthours

GET Agent Hour reservation

Produces a list of the Agent Hours reservations for the specified System Profile and an Agent Group in this System Profile.

If no group is specified, only reservation, valid for all Agent Groups, will be listed.

The request produces application/json.

GET
  • AppMon 2018 April https://{server}:8021/api/v3/license/reservation/agents/agenthours
  • AppMon 2018 October https://{server}:8021/api/v4/license/reservation/agents/agenthours

DELETE Agent Hours reservation

Deletes Agent Hours reservation from the specified System Profile and an Agent Group in this System Profile.

If no group is specified, the reservation for all Agent Groups will be deleted. Reservations for a specific group, if any, won't be affected.

DELETE
  • AppMon 2018 April https://{server}:8021/api/v3/license/reservation/agents/agenthours
  • AppMon 2018 October https://{server}:8021/api/v4/license/reservation/agents/agenthours