Incident downtimes

For planned actions such as system backups, database mirroring, and server restarts, you can suppress the firing of incidents by scheduling downtimes.

In the Incidents dashlet, show or hide the Downtimes pane by clicking View > Details, as indicated in the figure.

Incidents dashlet

Incidents dashlet

Creating a downtime

You can open the Create Downtime wizard through the Create downtime item of the context menu for the Incident dashlet’s upper (incident rules) or lower (downtimes) pane:

  • Right-click anywhere in the Downtimes pane to display the first page of the wizard. Select one or more System Profiles that will be affected by the downtime. The Admin user can select all System Profiles.
  • When you right-click in the upper pane, the wizard’s first page is skipped. Right-click an incident to create downtime for the associated incident rule. Right-click in the pane’s empty space to create downtime for the active System Profile.

In the wizard’s second page, define the downtime’s start time (server time), duration, and recurrence including starting and end dates.

Create Downtime wizard - page 2

All created downtimes are listed in the Downtimes pane. The pane contains the information described in the table below.

Downtimes pane

Downtimes pane

Column Description
Name The downtime’s name.
Status Scheduled: The downtime is scheduled and active at the specified time in the future.
In Progress: The downtime is currently active.
Finished: The downtime has finished and has not yet been rescheduled.
Schedule (Server Time) The schedule is listed as <RECURRENCE> <TIME>.
One-time downtime – Once YYYY-MM-DD hh:mm.
Recurring downtime – For example, daily: Every day at hh:mm.
Next Start The next scheduled occurrence for downtimes that are scheduled or in progress.
Duration The downtime’s duration.

To remove all finished one-time downtimes, select Clear Finished Downtimes from the context menu for the Downtimes pane.


Downtimes created for a normal System Profile do not affect the firing of host health incidents. New incidents of this type appear even during an active downtime. See Host Health monitoring for more information.

Host health incidents can only be suppressed globally for all System Profiles by creating a downtime for the special Infrastructure System Profile, which is only visible in the Infrastructure Incidents dashlet accessible from the Status Overview in the Cockpit sidebar.