Data Center RUM Support


Manage my account | Ask in the forums | Contact Support

Open and manage Support tickets

Upcoming events

Live Webinar with Sebastian Kruk

DC RUM 2017: CAS search improvements

Learn what we improved in the DC RUM 2017 search and how CAS can answer your APM questions.

Mon, June 5 at 9:00am EDT 3:00pm CET

Register now

Connect with Dynatrace pros around the world.

Dynatrace unification early access program - register today!

Complement DC RUM’s “outside-in” transaction-level visibility with “inside-out” host- and process-level performance, availability, and error metrics monitored by Dynatrace OneAgents.

Sign up today!

DC RUM news

Data Center RUM 2017 May release is available

DC RUM news feed | 23 May 2017

The spring’s in bloom and so is DC RUM. We just got better and faster. Check out what the 2017 May release brings.

May 2017 newsletters are now available!

DC RUM news feed | 19 May 2017

For a summary of all product and Community news, such as new release & service pack announcements, links to webinars, blog posts, and trending support content in a given month, check out the following May Community newsletters!

Dynatrace is not affected by WannaCry ransomware attack

DC RUM news feed | 16 May 2017

Since news of the WannaCry ransomware attack was reported late last week, our security and operations teams were quick to respond to perform a global assessment of Dynatrace’s vulnerabilities of attack. Initial assessments indicate that our services and internal systems have not been affected and that all systems are appropriately updated with the latest security patches from Microsoft. Click the link below for more details.

Online DMI Clinic - May 23, 2017

DC RUM news feed | 10 May 2017

Join Sebastian Kruk, DC RUM Technical Product Manager, on our next “Online DMI clinic”! Learn best practices for building links and interactions within a single DMI report and ask any DMI-related questions during the live Q&A session after the presentation.

Data Center RUM release 12.4.13 is available

DC RUM news feed | 28 Apr 2017

Dynatrace announces the availability of Dynatrace Data Center Real-User Monitoring release 12.4.13.

Webinar recording available: DC RUM configuration best practices

DC RUM news feed | 26 Apr 2017

The recording of the “Configuring software services using the RUM Console wizard” webinar is now available.




DC RUM monthly newsletter

Other Support resources

Dynatrace Support Policy

Emergency license request

Community Connect forum

Problems logging in?