Historical Results: Scorecards for Financial Services

Scorecard rankings of financial services websites are based on desktop websites, tablet websites, and mobile apps/websites.

Banker Scorecard (22 brands)

Desktop Desktop Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place 4th Place 5th Place
Q2 2017 Bank of America Wells Fargo Citibank Chase BB&T / U.S. Bank / USAA
Q4 2016 Bank of America Wells Fargo Citibank Chase U.S. Bank / USAA
Q4 2015 Bank of America Wells Fargo Citibank Chase U.S. Bank
Q2 2015 Bank of America Wells Fargo Citibank Chase USAA
Q4 2014 Bank of America Wells Fargo Citibank Chase USAA
Q2 2014 Bank of America Wells Fargo Citibank Chase USAA
Q4 2013 Bank of America Citibank / Wells Fargo (tie) N/A Chase USAA
Q2 2013 Bank of America Citibank Wells Fargo Chase USAA
Q4 2012 Bank of America Citibank Wells Fargo Chase USAA
Q2 2012 Bank of America Citibank Wells Fargo Chase Capital One

Credit Card Scorecard (9 brands)

Desktop Desktop Tablet Tablet Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place
Q2 2017 Discover American Express Citibank / Wells Fargo
Q4 2016 Discover American Express Citibank / Wells Fargo
Q1 2016 Discover American Express Bank of America
Q4 2015 Discover Bank of America Citibank
Q1 2015 Discover Bank of America American Express
Q4 2014 Discover American Express Chase
Q2 2014 American Express / Discover N/A (tie) Bank of America / Chase
Q4 2013 American Express Discover Bank of America
Q1 2013 American Express Chase Discover
Q4 2012 American Express Chase Discover
Q1 2012 American Express Citibank Chase

Insurance Scorecard (12 brands)

Desktop Desktop Tablet Tablet Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place
Q2 2017 Progressive GEICO Liberty Mutual
Q4 2016 Progressive GEICO Liberty Mutual / Nationwide
Q2 2016 Progressive GEICO Nationwide
Q4 2015 Progressive GEICO Liberty Mutual / Nationwide
Q2 2015 Progressive GEICO Nationwide
Q4 2014 Progressive GEICO / Liberty Mutual / Nationwide N/A (tie)
Q2 2014 Progressive GEICO Nationwide
Q4 2013 Progressive GEICO Liberty Mutual / Nationwide
Q2 2013 Progressive GEICO Nationwide

Mobile Banking Scorecard (15 brands)

Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place
Q1 2017 Wells Fargo Bank of America BB&T
Q3 2016 Wells Fargo Bank of America Chase
Q1 2016 Wells Fargo Bank of America Chase
Q3 2015 Bank of America Wells Fargo Chase
Q1 2015 Wells Fargo / Bank of America N/A (tie) U.S. Bank
Q3 2014 Wells Fargo Chase / U.S. Bank N/A (tie)
Q1 2014 Wells Fargo Chase / U.S. Bank N/A (tie)
Q3 2013 Chase Wells Fargo Bank of America
Q1 2013 Chase Wells Fargo Bank of America
Q3 2012 Chase Wells Fargo Bank of America
Q1 2012 Chase Wells Fargo Bank of America

Mortgage Scorecard (8 brands)

Desktop Desktop Tablet Tablet Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place
2016 Wells Fargo Bank of America Chase
2015 Wells Fargo Chase Bank of America
2014 Wells Fargo Chase Citibank
2013 Wells Fargo Chase Citibank
2012 Wells Fargo Citibank Citizens Bank

Small Business Banker Scorecard (7 brands)

Desktop Desktop Tablet Tablet Mobile Mobile

Time Period 1st Overall 2nd Place 3rd Place
2016 Wells Fargo Bank of America Chase
2015 Wells Fargo Bank of America Chase
2014 Bank of America Wells Fargo Chase
2013 Bank of America Wells Fargo Chase
2012 Wells Fargo Bank of America Chase

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