Smartscape background platform dynatrace

Digital experience monitoring (DEM)

Improve user experiences with best-in-class digital experience monitoring. Ensure every application is available, functional, fast, and efficient across every channel including mobile, web, IoT, and APIs.

What is digital experience monitoring (DEM)?

DEM solutions extend Application Performance Monitoring (APM) by including the outside-in perspective to ensure applications and services are available, functional, and performant, across all channels of the digital customer experience in real time. Monitoring tools combine application performance data, real user behavior, synthetic monitoring, and deeper experience insights like session replays, to pinpoint digital experience issues and understand the precise impact to business KPIs.

Prevent problems before users see them

With synthetic monitoring, automatically discover problems across production and development environments before your customers are affected and begin to overload your call centers with complaints.

Automatically resolve real user-impacting issues

With real-user monitoring, instantly know when user experiences go wrong and how you can rapidly fix them, so you can eliminate the guesswork.

Dynatrace is a G2 Leader in Digital Experience Monitoring (DEM)

Dynatrace has been named a Leader based on receiving a high customer Satisfaction score and having a large Market Presence. Dynatrace has the largest Market Presence and received the highest Satisfaction score among products in Digital Experience Monitoring (DEM).
G2 crowd dynatrace leader badge

Indisputable video evidence to optimize user experiences

Replay every session through the eyes of the user and understand their exact experience, so everyone can agree where to make improvements.

Advanced mobile app monitoring to deliver omni-channel experiences

Continuously monitor and analyze mobile user experiences across customer segments, app crashes, third party components, and your entire cloud stack to innovate faster with new mobile features that exceed customer expectations.

background what makes dynatrace unique
Background
Dynatrace’s digital experience monitoring gives us a complete picture of what our end users are experiencing.
Kevin McNall Director of Digital Projects and Practices, Rack Room Shoes at Rack Room Shoes

The All-in-one Platform

Digital experience monitoring is part of our all-in-one platform, connecting front-end monitoring and the outside-in user perspective with application performance to understand the impact across your full-stack on user experience and business outcomes.

Dynatrace all in one platform

Get a free trial

Want to see what intelligent observability powered by AI and automation can do for you? Get a free trial of the Dynatrace platform now.
Dynatrace Free Trial

Recognized as a Leader by Gartner

APM continues to be critical for modern, multicloud observability. See why Gartner named us a Leader in the 2021 Magic Quadrant for APM report and scored us highest in 4 of 5 use cases in the 2021 Critical Capabilities for APM report.
Dynatrace promo