Retail US

The Keynote Top Retailers Performance Index benchmarks the home page performance of the leading online retail sites. Measurements are taken from the ten major U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Provider (ISP) backbones.

Retail US performance index for the:

Rank Target Response time (sec) Success rate (%) Outage hours Time to first paint (sec) Total time to interactive page (sec) Total user experience time (sec)
1 Netflix 1.07 99.88 0 1.69 1.53 1.51
2 Dell 1.2 99.78 0 0.76 2.02 2.33
3 Macys 1.25 99.64 0 0.98 0.0 2.12
4 Apple Store 1.28 99.49 0 1.11 1.56 1.76
5 Amway 1.4 100.0 0 1.03 1.9 2.13
6 Abe Books 1.47 100.0 0 1.19 1.34 1.75
7 Nike 1.5 99.67 0 1.31 2.5 2.5
8 Blockbuster 1.61 100.0 0 0.8 1.36 1.88
9 Zappos 1.86 99.76 0 1.81 2.23 2.24
10 Neiman Marcus 2.01 99.88 0 0.62 1.72 6.23
11 Scholastic 2.11 100.0 0 0.83 2.17 6.69
12 WW Grainger 2.17 100.0 0 0.69 1.42 3.33
13 Costco 2.28 100.0 0 1.76 2.49 4.01
14 eBay 2.29 100.0 0 0.92 1.91 2.86
15 Sony Style 2.38 100.0 0 0.96 2.2 3.85
16 1-800-Flowers 2.53 100.0 0 1.06 1.81 3.47
17 Amazon 2.55 100.0 0 0.74 1.19 7.54
18 Drugstore.com 2.74 100.0 0 0.83 1.11 4.31
19 JC Penney 2.83 99.89 0 0.65 1.8 6.57
20 J Crew 3.07 99.32 0 1.14 3.08 4.65
21 Nordstrom 3.15 99.77 0 2.53 3.33 4.58
22 QVC 3.18 99.88 0 3.49 3.55 7.79
23 HSN 3.27 99.89 0 0.85 1.71 3.76
24 Target 3.27 100.0 0 0.66 1.72 5.05
25 Top Retailer Index 3.27 99.75 0 1.07 2.23 4.94
26 Toys R Us 3.28 100.0 0 0.83 2.27 4.27
27 Best Buy 3.37 100.0 0 1.16 2.06 6.91
28 Barnes and Noble 3.49 99.68 0 1.34 2.79 4.17
29 Eddie Bauer 3.55 100.0 0 1.09 2.36 6.67
30 Sears 3.58 99.89 0 1.09 1.11 4.61
31 Walmart 3.68 98.8 0 1.73 3.52 7.19
32 Overstock 3.74 97.75 0 0.82 2.77 4.94
33 Avon 3.77 99.49 0 1.41 3.99 4.72
34 Newegg 3.89 100.0 0 1.0 3.28 4.4
35 Home Depot 4.1 100.0 0 0.47 1.42 7.2
36 HP 4.13 99.89 0 1.14 2.86 6.15
37 CDW 4.24 98.69 0 1.04 2.72 5.76
38 Williams Sonoma 4.35 100.0 0 1.77 3.12 7.79
39 Victorias Secret 4.37 99.34 0 2.86 2.95 5.61
40 PC Connection 4.4 100.0 0 1.92 2.89 13.49
41 Sams Club 4.41 99.89 0 1.03 1.9 6.39
42 Staples 4.76 99.21 0 1.28 1.32 9.37
43 Office Depot 5.26 99.89 0 1.57 5.39 9.38
44 Abercrombie 5.3 100.0 0 1.5 4.55 10.08
45 Buy.com 5.37 100.0 0 0.93 4.16 6.98
46 Foot Locker 5.91 99.29 0 1.44 5.53 6.5
47 Kohls 8.97 99.86 0 1.59 2.26 12.46
48 Saks Fifth Avenue 9.04 100.0 0 1.19 6.57 11.66