Banking US

The Keynote Banking Performance Index measures the total execution time and success rate for logging into an account and checking the account balance at selected U.S. banking websites. Measurements are collected from the ten largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Provider (ISP) backbones.

The sites that appear in the Keynote Banking Performance Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources.

Banking US performance index for the:

Rank Target Response time (sec) Success rate (%) Outage hours Time to first paint (sec) Total time to interactive page (sec) Total user experience time (sec)
1 Wells Fargo 7.82 99.53 0 1.67 5.7 9.89
2 Etrade 8.07 100.0 0 1.23 9.58 14.4
3 Regions Bank 9.03 100.0 0 0.95 5.13 11.4
4 Citibank 12.46 100.0 0 2.15 8.38 18.42
5 eBanking Index 12.46 99.88 0 1.34 5.7 18.42
6 US Bank 13.21 99.03 1 1.35 5.18 21.66
7 BB&T 16.47 100.0 0 2.3 13.7 19.99
8 Citizens Bank 17.4 100.0 0 0.84 4.87 25.05