Banking Canada

The Keynote Canadian Banking Performance Index measures the total execution time and success rate for logging into an account and checking the account balance at selected Canadian banking websites. Measurements are collected from the Toronto, Montreal, Calgary and Vancouver metropolitan areas on high-speed links attached to key points on the largest North American Internet Service Provider (ISP) backbones.

The sites that appear in the Keynote Canadian Banking Performance Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources.

Banking Canada performance index for the:

Rank Target Response time (sec) Success rate (%) Outage hours Time to first paint (sec) Total time to interactive page (sec) Total user experience time (sec)
1 Coast Capital Savings 4.9 98.28 1 1.13 5.03 6.05
2 Vancity Credit Union 5.24 98.59 1 0.8 5.79 6.86
3 CIBC 12.08 99.11 0 2.03 9.29 18.59
4 Canadian Index 13.11 98.77 0 1.37 9.16 17.43
5 Scotiabank 14.14 100.0 0 1.11 9.13 16.26
6 TD Canada Trust 15.57 99.37 0 1.75 15.7 36.51
7 Bank of Montreal 23.76 97.89 0 1.58 12.0 28.03