Leader of Polish digital banking partners with Omnilogy to optimize performance and increase availability of client applications
End-to-end observability enables leading Polish bank to provide optimized user experience to their customers
mBank needed to increase operational efficiency, reduce the number of failures and handling time of complex environment.
The pandemic has changed the habits of banking customers. Due to changing consumer habits, customers are increasingly embracing mobile access. This, combined with the growing number of users of the bank's mobile application (an increase of 140,000 YoY), led the bank to set the goal of creating user-friendly and intuitive mobile products with the primary objective of technical efficiency as even the best-designed application will fail if it is inaccessible at a critical moment.
To achieve this, mBank joined forces with renowned Dynatrace partner, Omnilogy, thanks to organisation’s high level of expertise in the observability landscape.
The concept of shift-left has gained traction in our organization. Teams previously struggled with the pressure to deliver software faster and, more often, with higher quality Thanks to Dynatrace, our teams have a tool that accelerates development productivity and reduces costs by detecting and fixing defects earlier in the product development cycle. Before Dynatrace, there was a room full of people investigating the root-cause of a problem. Now, we know what’s not working and where our teams can go in and fix the problem straight away. With the ability to identify hot spots, we have introduced a range of proactive measures to prevent failures from occurring and eliminate only acting reactively when they take place. Now, it's our infrastructure teams pointing out where the problem is instead of being pointed at as a cause. We see more, earlier.Piotr Płaczek IT Director at mBank