SORINT.lab

Solutions and services

• Observability as Code & Automation

  Deployment and configuration automation for complex and multi-tenant environments via API.

• ITSM Integration

  Native connection between Dynatrace and enterprise tools (e.g., ServiceNow) for data exchange and automated workflows.

• Data Structuring & Governance

  Data Structuring & Governance: Advanced tagging, Management Zones, and naming rules to segregate and structure data across teams (Dev, Ops, Business).

• Advanced Dashboarding & Compliance Reporting

  Tailored executive dashboards, extension development via Dynatrace Hub, and custom DQL reporting to support regulatory compliance (e.g., DORA, NIS2).

• Shift-Left Observability

  Telemetry integration into QA streams and CI/CD pipelines (performance, UAT, non-regression testing) prior to production release.

• SLO Configuration

  Definition and monitoring of Service Level Objectives to support Site Reliability Engineering (SRE) practices.

• Auto-Remediation & Workflows

  Incident response automation, automated runbook execution, and advanced alarm management.

• Path to Autonomous Operations

  Laying the foundations and practices for enabling AI agents and advanced automation within CI/CD and operational workflows.

• LLM & Agentic AI Observability

  Real-time monitoring, latency analysis, and deep tracing of decision-making paths to help detect and investigate model anomalies and support human governance, ensuring trust in AI-powered systems.

• AI Cost Governance & FinOps

  Token consumption tracking and log optimization via Grail to help control and optimize cloud costs in modern architectures.

• AI Guardrails

  Implementation of runtime security rules and anomaly detection to safely govern Generative AI models and autonomous agents.

• Digital Experience Monitoring (DEM)

  Real User Monitoring (RUM) and Synthetic Monitoring setup to optimize frontend performance and user journeys.

• Intelligent Alerting & Noise Reduction

  Metric tuning, dynamic baselining, and threshold configuration to eliminate false positives and alert fatigue.

• AI Predictive Analytics

  Predictive analysis of infrastructure capacity and proactive service disruption prevention powered by Davis AI.

• 24/7 Root Cause Analysis

  24/7 expert support for deep-dive investigation, isolation, and systematic resolution of performance issues detected by Dynatrace.

• Training & Tool Adoption

  Structured training programs, continuous "on-the-job" coaching, user onboarding support, and regular updates on new Dynatrace platform features to drive enterprise-wide adoption.