2022 Gartner® Magic Quadrant™
See why Gartner named us a leader in the 2022 Magic Quadrant™ for APM and Observability.
"Dynatrace has become the anchor for our INSOC and has improved our focus on service availability and quality."
With the goal of becoming the premier county in Florida, Pasco County has made it a strategic objective to deliver services that exceed customer expectations in a manner that builds trust, inspires confidence, and promotes accountability. With a growing population of digitally savvy citizens, it was critical to ensure that the county’s digital services are world-class, reliable, and resilient. As it continued to digitize its services to achieve this aim, the county also faced an increased risk from cybersecurity threats as digital transformation inevitably expanded the attack surface. As a result, Pasco County needed to adopt measures to ensure the integrity of its systems and protect sensitive citizen data that could be used for fraudulent activity.
To achieve these aims, Pasco County needed to modernize its internal operations and security processes. Teams previously worked in silos with their own toolsets, leading to blind spots and lack of effective collaboration, both internally and with the agency’s service providers. They also relied on complex manual processes, which increased the risk of problems that could impact citizen experiences and allow vulnerabilities to leave systems exposed. As a result, they were constantly in fire-drill mode, as they worked to hold service providers accountable for SLAs and to deliver seamless experiences for citizens. This made it more difficult to ensure services were available 24/7, hindering Pasco County’s mission and impacting its ability to build trust and enhance the agency’s reputation amongst constituents.
Pasco County set up an integrated network operations and security center (INSOC) that would enable its teams to collaborate more effectively both internally and externally. This would help them shift from being reactive to proactive in addressing problems and ensure uninterrupted service delivery for constituents. To enable this, the County needed a platform that would serve as a digital backbone, providing end-to-end visibility and a consolidated view across its environment, and automate its manual operations and security processes. The team also sought a solution that could provide real-time insights into how users interacted with the County’s systems and applications, so they could understand how they could improve the experience for both citizens and employees. They also wanted to hold their vendors accountable for delivering secure code. After a thorough evaluation of the market, the team identified Dynatrace as the best solution for its requirements.
“Lack of visibility was preventing us from identifying issues and the root cause quickly and efficiently, leading to problems coming back to bite us again and again,” says Bert Bertagna, Assistant Chief Information Officer, Pasco County. “Before Dynatrace, we could easily go upwards of 12 hours before we realized there was a user impacting issue. Now, teams get alerted and can immediately take pre-emptive action which avoids a complete system outage or failure.”
"Dynatrace is central to our mission to make Pasco County the premier government services provider in the state."
“Dynatrace has become the anchor for our INSOC and has improved our focus on service availability and quality,” Bert says. “The platform gives us complete visibility, enabling us to move from being reactive to proactive, and in many cases predictive in our efforts to enhance service availability and quality. That means our teams aren’t constantly in fire drill mode, and they’re more empowered to focus on innovation and delivering experiences that boost our constituents’ trust in government services. Dynatrace is central to our mission to make Pasco County the premier government services provider in the state.”
"Dynatrace has become the anchor for our INSOC and has improved our focus on service availability and quality."
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