Reflecting on the Perform Global User Conference

Another wonderful Perform Conference!

Great American purchased the Dynatrace Software in December of 2012, and we made our first appearance at the Perform Conference 9 months later (2013).  We had no idea what to expect last October, but walked away impressed at the work that had been put into the Conference and with the value and insight that we had gained from making the trip.  We immediately made plans to attend Perform 2014.

Great American sent five employees to Perform 2014, and we were not disappointed.  We received the information and motivation that we’ll need to continue advancing down the path of our Performance Journey.

Three of our Group attended the Hot Day and got the latest updates regarding both Dynatrace (current product) and DC RUM (future product?).  Access to the “Austrians” during these sessions in invaluable.  These guys know their stuff!

I was asked to take part in the Performance Journey Panel Discussion this year and really enjoyed the opportunity.  In addition to getting a chance to share some of Great American’s APM experiences, I was able to learn from the other panel participants and headed back to Cincinnati with four new APM Contacts.

With regards to the rest of the show……., as interesting and informative as the Dynatrace and Partner keynotes and presentations were, we find the real value of the conference lies in our opportunity to “pick the brains” of our fellow Dynatrace users.  Finding out about their Performance Journeys, their successes and their “bumps in the road” helps to confirm that we’re on the right track and also allows us to become aware of potential pitfalls to avoid.

Gene Kim’s Thursday morning presentation on DevOps was wonderful.  Having read the Phoenix Project after last year’s Conference, it was a real treat to hear him speak in person.

In summary, as mentioned above, we at Great American are walking away excited about our direction and ready to continue advancing the APM culture in our Organization.

Jeff is an IT Manager for Application Performance and Customer Experience Management at Great American Insurance Group. He has worked in the Technology Industry for over 22 years. While he started out as an Application Developer, his resume includes stints as an Application Manager, Project Manager, and Relationship Manager. His passion is working with Customers to improve end-user experience.