As some of you might have seen on LinkedIn, I’ve recently moved back to Australia and spent a couple of weeks in quarantine. However, with time on my hands, I took the opportunity to start putting together a new podcast. It’s focused on telling the stories of those at the coal face of digital transformation.
Introducing the Software Intelligence Podcast
Every few weeks (more often to start with) I aim to bring you interviews with those that work tirelessly to deliver perfect experiences of the digital services that we use every day. You’ll hear tips, tricks, and best practices on surviving the relentless pace of digital transformation. I’ll be talking to CTO’s and CDO’s through to SRE’s and DevOps managers about the importance of AI-assistance, whether BizDevOps is a thing, and how to get the digital experience right for users whose expectations seem to be continually rising.
I’ll be looking to bring you stories about how software intelligence is helping our customers to break down silos within their organisations, improve the productivity of teams, deliver faster innovation, and take customer experience to new heights.
Episode 1: Kroger talks cloud transformation
In the first episode, I talk to Jay Cotton from Kroger. For those of you outside of North America, Kroger is the largest supermarket brand by revenue in the United States. You might ask why is digital and cloud transformation so important for a supermarket? You need to shop, you go to the store, fill your trolley, and go home. True. However, Jay gives a seemingly simple example of the discount coupons that Kroger issues. They would trigger Cyber Monday type moments every week for Kroger as consumers all went to redeem coupons in a short space of time to get a buy one get one half price offer. For the tech team, this often resulted in hours and hours of troubleshooting an environment whose scale was off the charts and consisted of multiple legacy applications to ensure vouchers could be redeemed at the checkout. Kroger knew things needed to change.
During this podcast, Jay talks about how Kroger embarked on cloud transformation to modernise their technology stack, building new cloud platforms to enhance the reliability of their apps and ultimately deliver better digital services to customers, employees, and suppliers.
For Jay the cloud transformation of Kroger is personal. It meant the transformation of his own role, better work-life balance, and being the ‘dad he always wanted to be.’