The pulse of Agentic AI in 2026

Building trust in autonomous operations from pilot to production

Agentic AI projects are rapidly advancing from experimentation to autonomous operations. But complexity, reliability, and resilience remain key barriers to trust as organizations operationalize agentic AI at scale.

A key requirement is shifting observability from a supporting function to a foundational control layer.

What the data shows

• Agentic AI maturity is growing fast. 50% of projects are in production for limited uses or departments, and 23% are in mature, enterprise-wide integration.

• Autonomous operations are rapidly expanding beyond ITOps. 72% use agents for IT operations and DevOps, but customer-facing applications are the fastest-growing.

• Human oversight is not accidental or temporary. 69% of agentic AI decisions are currently human-verified, and teams are aiming for an even human-AI partnership.